Imaging Services Representative

Imaging Services Representative

At MultiCare, we strive to offer a true sense of belonging for all our employees. Across our health care network, you will find a dynamic range of meaningful careers, opportunities for growth, safe workplaces, and flexible schedules. We are connected by our mission - partnering and healing for a healthy future - and dedicated to the health and well-being of the communities we serve.

FTE: 1.0 Shift: Days Schedule: Friday - Monday 7am - 5:30pm

Position Summary:

The Imaging Services Representative is an incredible opportunity at MultiCare, responsible for the receiving of patients into imaging, coordination, and/or facilitation of patients through their imaging experience. You will use your excellent communication and interpersonal skills, strong organizational abilities and attention to detail and work with your team to ensure the most comprehensive and compassionate imaging care for patients.

Responsibilities:

• Greets and assists patients, families, and healthcare providers in person and over the phone handling sensitive information with discretion and adherence with confidentiality standards.
• Confirms and or updates imaging appointments and provides information regarding imaging procedures to ensure optimal utilization of imaging resources. May schedule or register patients, location specific.
• Obtains prior imaging and reports.
• Liaises with radiologists, technologists, and other healthcare professionals to facilitate smooth imaging services.
• May assist technologists in moving patients from carts and wheelchairs to x-ray tables, transports patient's intra-facility.
• May assist technologists during procedures, assisting in the positioning of a patient, cleaning room, stocking of supplies.
• Assists technologists in researching questions/concerns from physicians' offices, reviewing relevant information and documents.
• Provides administrative support such as data entry and managing correspondence.

Requirements:

• High school diploma or equivalent; associate degree or related certification preferred.
• Previous experience in a medical office or customer service role using computer systems and software, including electronic medical records (EMR) systems, particularly within radiology or imaging services preferred.

Our Values:

As a MultiCare employee, we'll rely on you to reflect our core values of Respect, Integrity, Stewardship, Excellence, Collaboration, Kindness and Joy. Our values serve as our guiding principles and impact every aspect of our organization, including how we provide patient care and what we expect from each other.

Why MultiCare?

• Belonging: We work to create a true sense of belonging for all our employees.
• Mission-driven: We are dedicated to our mission of partnering for healing and a healthy future and the patients and communities we serve.
• Market leadership: Washington state's largest community-based, locally governed health system.
• Employee-centric: Named Forbes "America's Best Employers by State" for several years running.
• Technology: "Most Wired" health care system 15 years in a row.
• Leading research: MultiCare Institute for Research & Innovation, 40 years of ground-breaking, clinical and health services research in our communities.
• Lifestyle: Live and work in the Pacific Northwest - offering breathtaking water, mountains and forest at every turn.

Pay and Benefit Expectations:

We provide a comprehensive benefits package, including competitive salary, medical, dental and retirement benefits and paid time off. As required by various pay transparency laws, we share a competitive range of compensation for candidates hired into each position. The pay scale is $19.32 - $27.80 USD. However, pay is influenced by factors specific to applicants, including but not limited to: skill set, level of experience, and certification(s) and/or education. If this position is associated with a union contract, pay will be reflective of the appropriate step on the pay scale to which the applicant's years of experience align.