Student Services Generalist

Student Services Generalist

Position Title - Student Services Generalist

Campus - Elizabeth

Department - Center for Economic & Workforce Development

Full Time

Grant

General Description - Responsible for recruiting, advising and guiding participants to sustain successful participation in the UCNJ/Center for Economic & Workforce Development Programs. The Generalist will be responsible but not limited to facilitate applications, recruiting, assessment, advising, registration, and placement through personal contact and follow through with the prospective student as she/he proceeds through the intake process.

Characteristics, Duties, and Responsibilities - • Recruits, guides, and advises participants in the Center for Economic & Workforce Development department at UCNJ Union College of Union County, NJ, regarding educational and training opportunities. • Manages the ESL Level 1 and Level 2 cumulative roster, including outreach and initial contact with prospective and newly enrolled students. • Enroll students into Level 1 and Level 2 courses based on placement and assessment results, guiding them through the registration process. • Sends welcome emails to newly enrolled students and provides them with orientation information. • Prepares and distributes student rosters to instructors, including contact information, course details, and class schedules. • Processes registrations through proof of payment ensuring accurate completion of all required forms and providing necessary information to new students. Prepares and manages payment agreements for students opting for the payment plan. • Guides students in developing individual educational and career plans aligned with their academic levels and career aspirations. • Provides ongoing guidance and support to both prospective students and those currently enrolled in CEWD educational and training programs. Develops individual educational and career plans for students based on student interest, academic levels and career assessment. • Participates in the pre-intake and post-intake processes. Submits daily intake reports to MIS, ensuring that data is accurate and updated. • Facilitates Canvas enrollment for students, creating accounts, and providing guidance for using the platform. • Monitors weekly attendance and participation of students. • Monitors student academic progress and recommendations database to provide regular updates to Associate Director and IIE, as required. • Prepare termination forms for ESL Level 1 and Level 2 students upon course completion, ensuring accurate and timely documentation. • Conduct exit interviews for Level 2 students, providing guidance for transitioning to the IIE. • Initiates and conducts post-surveying for student outcomes. Serve as a liaison between CEWD, UCNJ One Stop and Student Accounts, and IIE. • Maintain communication with CEWD Director and Associate Director regarding class enrollment and full classes requiring additional classes to be offered. • Prepares and maintains necessary records and files on recruitment, assessment, enrollment, advising, and job placement. • Initiates and conducts post-surveying for student outcomes. • Performs liaison duties with other college departments, agencies and programs. • Responds to all program related requests. • Initiates and supports recruitment efforts for all programs. • Reads, interprets, and communicates College and CEWD policies and procedures. • Recommends improvements in department procedures. Collaborates with other staff/administrators/instructors to identify needed improvements in procedures and communication. Specific Grant Duties, and Responsibilities • Maintains accurate records by entering student data into the Assessment log. • Prepares and oversees the computer lab for pre-tests and proctors' exams, including CLAS-E and CASAS assessments. • Manages the intake process, creating and maintaining student folders and ensuring all required documentation is submitted to MIS. • Prepare termination forms for students upon course completion, ensuring accurate and timely documentation. • Prepares necessary documentation, including excuses for students with required justifications. • Regularly attends and participates in training sessions for CASAS, Aztec, and Burlington English to effectively utilize tools in student support. • Organizes and manages the student recruitment and intake process, including folder creation, registration, and pre-test scheduling. • Advises students on the proper use of educational platforms like Canvas, offering troubleshooting support when needed. • Compiles and submits reports on student enrollment, attendance, and program progress to MIS and relevant directors, maintaining a schedule of daily, weekly, or term-end submissions. • Responds to inquiries about class schedules, and student resources via email, phone, and in-person meetings. • Ensures absent students are followed up, preparing and submitting necessary documents like excuse forms. • Monitors and reports on students' academic progress, updating instructors and directors as needed

Education Requirements - Bachelor's degree required.

Experience - Experience working in Workforce Development programs.

Competencies and Skills Required - • Fluent in Spanish preferred • At all times exercise professionalism and confidentiality with staff and students. • Outstanding customer service and communication skills. • Proficiency in MS Office suite of applications and social media. • Must possess strong interpersonal skills to interact tactfully and courteously with students, the general public, faculty, and other staff members. • Must be a "quick study" in order to quickly grasp knowledge of policies and procedures relating to every aspect of student services that a prospective or current student may utilize. • Analytical and problem-solving skills. • Ability to take required initiative to solve problems. • Ability to collaborate with others. • Commitment to service and a diverse student population. • Ability to multi-task in a busy environment and ability to meet deadlines. • Ability to remain discreet with student and staff information. • Flexibility of schedule. Ability and willingness to travel locally. • Valid driver's license and reliable vehicle.

Physical Demands and Work Environment - • This position's duties are normally performed in a typical interior/residence work environment, based on the activity scheduled. • Some physical effort required; however, the employee must occasionally lift and/or move up to 25 pounds. • No or very limited exposure to physical risk. • Some travel required

Salary - $51,000

We offer a comprehensive benefits package for full-time faculty and staff which includes Medical, Dental and Vision Benefits. We also offer twenty vacation days, ten paid holidays, and a ten-week summer work schedule which allows the college to close on Fridays. Other additional benefits include gym privileges, tuition remission for credit and non-credit courses at UCNJ Union College of Union County, NJ, and tuition reimbursement for an approved degree program at an accredited college or university.

Terms of Employment - Full-time. Flexible schedule to meet department needs. Some evening, weekends, and extended hours will be required. Ability and willingness to travel on short notice to all on and off-campus sites as needed by the college. Employee must establish primary residency in New Jersey within one year of appointment unless an exemption applies