Vice President, Global People Operations & Transformation (USA Remote)

When you join Turnitin, you'll be welcomed into a company that is a recognized innovator in global education. For over 25 years, Turnitin has partnered with educators and institutions to develop learning integrity solutions that recognize the enduring value of critical thinking in a rapidly changing world. Over 16,000 academic institutions, publishers, and corporations use our services in more than 185 countries around the world: Turnitin Feedback Studio, Clarity, Originality, Gradescope, ExamSoft, Similarity, and iThenticate. Protecting the value of an authentic education is at the heart of who we are. Experience a remote-first culture that empowers you to work with purpose and accountability in a way that best suits you, supported by a comprehensive package that prioritizes your overall well-being. Our diverse community of colleagues are all unified by a shared desire to make a difference in education. Turnitin is a global organization with team members in over 35 countries including the United States, Mexico, United Kingdom, Australia, Japan, India, and the Philippines. Turnitin is seeking a forward-thinking global HR executive to lead People Operations and its continued transformation. Reporting to the Chief People Experience Officer, this role oversees Global People Shared Services, Benefits, HR Systems and Analytics, and Employee Relations operations, including our external ER partnership. The role will also lead the planned integration of global Payroll operations from Finance. We are looking for a leader who can design organizations, build capability and create leverage through effective structures, systems, technology and people. This includes challenging legacy ways of working, testing hypotheses, making fact-based investment decisions and using AI and automation to simplify work and improve productivity.

Our environment is global, remote-first and evolving. Success requires someone who can lead through ambiguity, constructively challenge assumptions, make decisions with imperfect information and translate complex problems into practical solutions. This leader must bring deep operational expertise, sound employee relations judgment, proven HR technology transformation experience and the ability to develop a strong leadership bench. The expectation is not simply to maintain operations, but to build a more scalable, resilient and accountable People Experience function. This leader will also serve as a trusted adviser to the CPXO and senior leadership, bringing independent judgment, sound business acumen and practical solutions to complex operational, organizational and employee matters. They will anticipate risks, offer constructive challenge and help translate business priorities into effective People practices. What You Will Do Global People Shared Services & Operational Excellence - Lead global People Shared Services across employee lifecycle operations, onboarding, offboarding, leaves, immigration coordination and employee support. - Lead the design and continuous improvement of the People Shared Services (PSS) delivery model, establishing clear ownership, decision rights, escalation protocols and accountability within PSS, while partnering with PBPs, COEs and external providers to ensure effective handoffs, coordination and service delivery. - Evaluate organizational structure, staffing, spans of control and work allocation to improve service effectiveness, productivity and management capacity. - Build scalable operations through standardization, self-service, documented procedures, cross-training and succession coverage. - Establish performance measures that identify service gaps, recurring issues, operational risk and opportunities to redirect work to more effective delivery channels. Employee Relations, Governance & Risk - Lead the global Employee Relations operating model, including governance, quality and performance of external ER partners.