Automotive Service Manager

Automotive Service Manager

Lum's Auto Center is looking for a high-impact Service Manager to lead our growing Toyota & CDJR service operation in beautiful Warrenton, Oregon.

This is an opportunity for an experienced Service Manager who wants more than a title.

We're looking for someone who wants to take a great service department and make it world class.

You'll have the opportunity to influence staffing, processes, customer experience, technician productivity, advisor performance, and overall profitability while leading a team serving two highly respected automotive brands.

Lum's has an established foundation and a tremendous opportunity to continue growing its Fixed Operations business.

The right leader will be responsible for taking that foundation and building a consistent, highly productive, customer-focused service operation.

This is a hands-on leadership position for someone who believes that great results come from:

Great people + great processes + great accountability.

Established Toyota & CDJR dual-brand operation

Opportunity to significantly grow customer-pay business and overall service profitability

Ability to influence staffing, recruiting, training, and team development

Opportunity to build a high-performance culture around measurable KPIs

Leadership support and investment in people, equipment, technology, and processes

Strong opportunity to improve technician productivity and service-drive performance

Beautiful location on the Oregon Coast

Long-term opportunity to make a meaningful impact on the dealership's Fixed Operations performance

Recruit, retain, coach, and develop Service Advisors and Technicians

Establish clear expectations and accountability

Develop future leaders within the department

Create a culture where high performance is expected and supported

Take ownership of the KPIs that determine service-department profitability, including:

Customer Pay ELR

Hours per RO

Customer-pay labor sales

Technician productivity and efficiency

Gross profit

Net-to-gross

MPI execution and sales

Warranty and internal performance

Customer retention and CSI

Establish consistent service-drive processes

Improve write-up, MPI, inspection, and presentation procedures

Strengthen scheduling and dispatching

Reduce WIP and production bottlenecks

Improve communication between Service, Parts, and Technicians

Identify missed opportunities and create systems to capture them

Create repeatable processes that allow the department to grow without sacrificing the customer experience

Our customers should know exactly what to expect when they visit Lum's.

You'll lead the team in creating an experience built around:

Trust. Communication. Transparency. Professionalism.

The goal isn't simply to sell more work.

It's to earn the customer's trust to take care of more of their vehicle.

$10,000 Monthly Guarantee for First Six Months

$120,000+ Annual Earning Potential

Based on experience + additional performance bonus opportunity

Competitive base/guaranteed compensation based on experience

Additional performance-based bonus potential

Health, dental, and vision insurance

Supplemental insurance offerings

401(k) with company participation

Paid time off & Holidays

Leadership development opportunities

Opportunity for long-term advancement

Relocation assistance may be available for the right candidate

Warrenton sits on Oregon's stunning northern coast, surrounded by beaches, rivers, forests, outdoor recreation, and some of the Pacific Northwest's most beautiful scenery.

You're minutes from Astoria, the Pacific Ocean, and countless opportunities for fishing, boating, hiking, hunting, camping, and exploring the Oregon Coast.

It's a community where you can build a career without giving up the quality of life that brought you to Oregon in the first place.

It's an opportunity to lead a team, build a culture, improve a business, and make your fingerprints visible on the results.

If you're a Service Manager who wants to be challenged, empowered, and given the opportunity to build something great, we'd like to meet you.

We're looking for a proven leader, not simply someone who has held the Service Manager title.

You may be an experienced Service Manager looking for a better opportunity or a strong Assistant Service Manager, Service Lane Manager, or senior Fixed Operations leader ready to take the next step.

The ideal candidate:

Has a proven track record of improving service-department performance

Understands the economics of a profitable Fixed Operations department

Knows how to coach Advisors and Technicians

Is comfortable managing by KPIs and accountability

Is an excellent recruiter and team builder

Understands the importance of customer experience and retention

Has strong organizational and communication skills

Is comfortable making decisions and holding people accountable

Brings energy, urgency, and professionalism to the service drive

Has a builder's mindset

Most importantly...

You're the type of leader who walks into a department and immediately starts thinking:

"How do we make this better?"

If you're ready to make a real impactand help build something betterwe want to hear from you. Say NO to neutral and apply to join our team today.

Lum Family of Dealerships. CARS. KINDNESS. COMMUNITY.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.