BDC Representative Mercedes-Benz of Palm Springs

BDC Representative

indiGO Auto Group is a globally recognized and award-winning company with an unparalleled dedication to outstanding customer care and operational excellence. indiGO Auto Group is an industry thought leader representing 30 timelessly modern franchised dealerships in eight US markets, including Houston, TX, Rancho Mirage, CA, Palm Springs, CA, Riverside, CA, Marin, CA, Redwood City, CA, St. Louis, MO, San Francisco, CA, Sugar Land, TX, Fort Collins, CO, and most recently Little Rock, AR.

indiGO represents the very best in automotive brands: Aston Martin, Audi, Bentley, BMW, Ferrari, Genesis, Hyundai, Jaguar, Lamborghini, Land Rover, McLaren, Mercedes-Benz, Porsche, Rolls-Royce, Rimac, and Volkswagen. We are always looking for bright, motivated, and energetic professionals to add to our world-class team. Each of our dealerships work as a team, and our team strives to be the best for our customers. indiGO is proud to represent the best in luxury automotive brands as well as the best people come and join us today!

What we are looking for:

indiGO Auto Group is seeking a full-time BDC Representative to join our Mercedes-Benz Palm Springs team. This is a great opportunity to work for an exciting company in a fast-paced environment.

• Opportunity to work in a cohesive and supportive team environment
• Comprehensive insurance plans - medical, dental, vision, life insurance, health savings account, and flexible savings account
• 401(k) plus match
• Unlimited professional training opportunities
• Paid vacation days, sick days, and holidays
• Opportunity for advancement in a growing company
• Brand new, state-of-the-art facilities and equipment

Here is what an ordinary day of work may look like:

• Respond promptly and professionally to inbound Mercedes-Benz guest inquiries via phone, email, and text.
• Conduct outbound follow-up on sales and/or service leads in alignment with brand and dealership standards.
• Set clear, professional expectations with guests regarding appointment timing, vehicle availability, and next steps.
• Accurately schedule, confirm, and coordinate appointments to support a seamless guest experience.
• Maintain detailed and accurate documentation of all guest interactions within the CRM system.
• Identify guest needs and ensure a smooth handoff to Sales Consultants, Service Advisors, or Management.
• Represent the Mercedes-Benz brand with professionalism, polish, and attention to detail in all communications.
• Utilize all available systems, tools, and applications to support lead management and guest communication.
• Maintain organized lead queues and follow-up activity to ensure consistency and accountability.
• Follow up with guests after appointments to confirm satisfaction and foster long-term relationships.

The opportunity is for you if you have:

• Previous customer service, call center, or automotive experience preferred
• Ability to multitask in a fast-paced, high-volume environment
• Extremely organized with a dedicated attention to detail
• Clear focus on delivering a premium guest experience
• Positive attitude with a professional and team-oriented mindset
• Willing to submit to a drug test and criminal background check
• Strong verbal and written communication skills with a luxury-level presence
• Must have a valid driver's license
• Maintain professional appearance and demeanor at all times

Pay range for this role is: $22.00 -$24.00 per hour

This job description in no way implies that the duties listed here are the only ones the employee may be required to perform. The employee is expected to perform other tasks, duties, and training as dictated by their supervisors.

indiGO Auto Group is an equal opportunity employer, free from discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including but not limited to recruiting, hiring, advancement, termination, layoff, transfer, leaves of absence, compensation, and training.