Fraud Operations Specialist I

Fraud Operations Specialist I Join our dynamic team as a Fraud Specialist, where your sharp investigative skills will help protect our customers and our company from fraudulent activities. This pivotal role offers a hybrid work environment, combining the energy of an office setting with the flexibility of remote work, after successful completion of training. Be part of a dedicated team committed to maintaining the integrity of our operations by detecting, investigating, and preventing fraud in a fast-paced, supportive environment. What You’ll Do: In this role, you will conduct in-depth analyses and investigations to identify and manage potential fraudulent activities across various business channels. Your responsibilities include customer authentication, fraud investigations, and ensuring compliance with fraud policies. You'll evaluate fraud trends, perform research, draw conclusions, and communicate findings to relevant teams, helping to establish and improve fraud prevention processes. Daily tasks include handling inbound calls from victims of fraud, utilizing multiple tools to assess situations, and providing guidance to resolve issues swiftly and effectively. Required Skills: Excellent verbal communication skills in English Proficiency in navigating multiple computer screens and programs simultaneously Strong phone skills, typing, and overall communication abilities Ability to analyze data and draw actionable conclusions High school diploma or equivalent At least 1 year of relevant experience (e.g., fraud, customer service, call center) Nice to Have Skills: Prior experience in fraud analysis or investigations Knowledge of fraud prevention tools and processes Experience supporting fraud management initiatives Preferred Education and Experience: High school diploma or equivalent Minimum of 1 year experience operating a computer in a Windows environment, ideally in fraud prevention, customer service, or call center settings Other Requirements: Hybrid work schedule—3 days in the office and 2 days remote Flexibility to work evenings, weekends, and holidays, including shifts from 9:00 AM to 6:00 PM CST, with training hours from 8:00 AM to 5:00 PM CST Ability to handle sensitive situations with professionalism and confidentiality If you’re ready to make an impact by helping us combat fraud with your investigative skills and customer focus, we encourage you to apply today and become a vital part of our fraud prevention team! Estimated Min Rate: $18.00 Estimated Max Rate: $20.00 What’s In It for You? We welcome you to be a part of the largest and legendary global staffing companies to meet your career aspirations. Yoh’s network of client companies has been employing professionals like you for over 65 years in the U.S., UK and Canada. Join Yoh’s extensive talent community that will provide you with access to Yoh’s vast network of opportunities and gain access to this exclusive opportunity available to you. Benefit eligibility is in accordance with applicable laws and client requirements. Benefits include: Medical, Prescription, Dental & Vision Benefits (for employees working 20+ hours per week) Health Savings Account (HSA) (for employees working 20+ hours per week) Life & Disability Insurance (for employees working 20+ hours per week) MetLife Voluntary Benefits Employee Assistance Program (EAP) 401K Retirement Savings Plan Direct Deposit & weekly epayroll Referral Bonus Programs Certification and training opportunities Note: Any pay ranges displayed are estimations. Actual pay is determined by an applicant's experience, technical expertise, and other qualifications as listed in the job description. All qualified applicants are welcome to apply. Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Visit to contact us if you are an individual with a disability and require accommodation in the application process. For California applicants, qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. All of the material job duties described in this posting are job duties for which a criminal history may have a direct, adverse, and negative relationship potentially resulting in the withdrawal of a conditional offer of employment. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. By applying and submitting your resume, you authorize Yoh to review and reformat your resume to meet Yoh’s hiring clients’ preferences. 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