Sales Associate

Job Description

Massimo Dutti was founded in 1985 and was acquired by Inditex in 1991. It now has over 643 stores in more than 78 markets and an online presence in 215 markets.

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The brand was originally aimed at men's fashion. Starting in 1995, women’s fashion was launched in all its dimensions: from the most urban lines to the more casual. Massimo Dutti has consolidated at all levels as a group with national and international growth and has reached over today.

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Since September 2006, Massimo Dutti has been fully designing and marketing the following lines: Women: Womenswear, Accessories, Fragrances for Men: Menswear, Accessories, Personal Tailoring, Fragrances.

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Purpose:

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You are a brand ambassador. You attend to customer needs, collaborate with colleagues, and support the achievement of store goals.

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Profile

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• Passion for fashion and trends.
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• Friendly and empathetic personality to offer a good customer experience.
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• Positive and optimistic attitude.
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• Good communication skills.
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• Ability to work in a team.
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• Proactivity and dynamism.
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• Professional ambition and career projection within the brand.
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• Represents the brand image.
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Responsibilities

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• Stays updated on product news at customer interaction points: checkout, fitting room, merchandise delivery.
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• Knows and correctly executes store operations.
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• Familiar with the store layout and sections.
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• Knows all store devices (checkout, POD, PDA, etc.) and handles applications (ITX Stock, 25, etc.).
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• Ensures the store’s image is maintained.
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• Knows the location of all products.
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• Provides a good customer experience by attending to their needs. Ensures the implementation of the Experience project.
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• Ensures proper and quick restocking.
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• Supports merchandise reception if necessary.
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• Collaborates to achieve the store’s sales goals.
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• Communicates effectively, openly, and transparently with colleagues and supervisors.
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• Helps control shrinkage.
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• Complies with occupational risk prevention and health and safety regulations at work.
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Requirements:

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• 1 year of experience in fashion retail.
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• Deliver a high level of customer service
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• Support the cash desk and delivery teams
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• Understand the latest fashion trends
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• Replenish the shop floor
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• Adhere to all the health & safety and security procedures
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• Support other store functions when needed
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