Triage and Support Supervisor (Night Shift)
LightEdge Solutions
Role Overview Lead support teams to ensure customer-centric culture, drive performance improvement through data analysis and process design, and empower team members. Work nights and weekends as needed, respond to major incidents within SLA timeframes. What You Will Do Partner with Manager of Triage and Support, develop and coach teams, ensure escalations occur appropriately, stay up-to-date with cloud provider technologies, and respond to major incidents. Why It Might Be a Fit 2 years of technical and customer technical support supervisor experience, preferably with Data Center technologies or in a NOC environment, and 2 years of experience managing a technical team. Requirements 2 years of technical and customer technical support supervisor experience 2 years of experience managing a technical team Basic knowledge of ServiceNow Windows Linux IBMi server Operating Systems Virtualization technologies Server Hardware AWS/Azure Backup WAN/LAN/SDWAN networks Firewalls Monitoring File and SAN storage hardware #J-18808-Ljbffr LightEdge Solutions
Vacancy posted 4 days ago
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