Event Usher

Job Description

Job Description

SGA Lists, LLC - Now Hiring Ushers for Exceptional New York City Venues
Start Date April 8th and 9th, and throughout the spring and summer

 
Work Night, Weekend, and Days - Many shifts available.

About Us:
SGA Lists, LLC is a hospitality-focused staffing group based in Saratoga Springs, NY. We are a nationally recognized staffing firm building our New York City team, with a passion for creating outstanding guest experiences. If you enjoy helping people, delivering top-notch service, and thriving in a fast-paced environment, we want you on our team.

The Role Position:
Usher Locations: Theaters, stadiums, and concert halls across New York City
Overview: You will manage guest experiences by scanning tickets, directing seating, answering questions, and ensuring a safe, welcoming environment. You’ll represent SGA with a positive attitude, professionalism, and a commitment to excellent service.

Key Responsibilities:

• Customer Service: Greet patrons, distribute programs, guide guests to seats, and provide direction as needed.
• Safety & Security: Monitor crowds, enforce house rules, assist with emergency evacuations, and communicate clearly with guests.
• Ticket Verification: Scan or check tickets at entry points, confirm valid admissions, and troubleshoot entry issues.
• Guest Assistance: Respond to inquiries about venue facilities, showtimes, accessibility, and seating options.
• Team Collaboration: Work with venue staff and fellow ushers to maintain smooth operations and an enjoyable guest experience.

Requirements & Skills:

• Communication: Strong verbal skills; able to interact warmly and professionally with guests, coworkers, and supervisors.
• Physical Stamina: Ability to stand, walk, and climb stairs for extended periods; maintain energy during long shifts.
• Availability: Regular evenings, weekends, and holiday shifts; flexibility to support event schedules.
• Experience: Often entry-level-friendly; prior customer service or hospitality experience is a plus.
• Reliability: Punctual, dependable, and able to follow directions and standards consistently.
• Appearance & Demeanor: Pleasant, outgoing, approachable, and guest-focused.

Working Conditions & Pay:

• Environment: Varied lighting; dynamic venue atmospheres; high guest traffic during events.
• Wages: Very competitive and commensurate with experience and venue demands.
• Schedule: Event-driven shifts that align with show times and audience needs.

Benefits of Working with SGA Lists:

• Competitive market pay rates.
• Flexible scheduling to fit your life and other commitments.
• Weekly paychecks for regular earnings.
• Direct deposit with a paystub portal for easy access.
• Direct communication with your point of contact (POC).
• An office team dedicated to maximizing your work opportunities and supporting you.

Diversity & Inclusion Commitment Our mission is to create an inclusive, respectful space that fosters the best experiences and work environment for our teams. We proudly celebrate diversity in all forms — race, color, religion, gender, sexual orientation, gender identity, national origin, veteran status, disability, and more. This commitment underpins our exceptional team and service standards.

How to Apply If you’re energized by helping guests and delivering memorable experiences, we’d love to hear from you. Please respond to this post with a short note about why you’d be a great fit, and include any relevant availability or venue preferences. We welcome applicants from all backgrounds and experiences.

Equal Opportunity Employer SGA Lists, LLC provides equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, age, disability, or protected veteran status. We support a diverse and inclusive workplace where every team member can thrive.

Take the next step in delivering exceptional guest experiences with SGA Lists. Apply today.