Customer Care Representative

Customer Care Representative

At Bank of Luxemburg, our mission is "To Have a Positive Impact on People's Lives". For us, that means serving our customers, supporting our employees, and strengthening the communities we're proud to call home. We foster a culture of teamwork, continuous improvement, transparency, and community involvementall while delivering exceptional customer service.

We're currently seeking a Customer Care Representative to join our Call Center team in Casco. This role is perfect for someone who enjoys solving problems, building relationships, and providing outstanding service in a professional yet welcoming environment.

As a Customer Care Representative, you'll be the voice of the Banksupporting customers with their day-to-day banking needs and ensuring they feel valued at every interaction. Responsibilities include:

• Answering customer calls, emails, and online inquiries with professionalism and care
• Assisting with deposit accounts, online banking, EFT card support, and loan services
• Troubleshooting issues, researching solutions, and ensuring follow-up so customers feel supported
• Identifying opportunities to connect customers with the right products and services
• Participating in sales and culture meetings to stay engaged and informed

This is a full-time position, averaging 3540 hours per week, MondayFriday, with the possibility of rotating Saturdays in the future.

We're seeking a motivated professional who thrives in a fast-paced, service-focused environment. The ideal candidate will bring:

• 12 years of customer service or call center experience (banking or sales experience preferred)
• Strong communication and phone etiquette skills
• Problem-solving ability and sound judgment in decision-making
• Attention to detail with excellent follow-up and time management skills
• Comfort with Microsoft Office and willingness to learn new software and tools

At Bank of Luxemburg, we believe in supporting both your career and your well-being. In this role, you'll benefit from:

• Health, dental, and vision insurance to support your overall wellness
• Paid time off for volunteeringso you can give back to the communities we serve
• Growth and development opportunities to expand your skills and career
• A supportive, team-oriented culture rooted in transparency and continuous improvement
• Competitive pay that recognizes your contributions

If you're ready to make a difference and join a team that values people, community, and service, we'd love to hear from you.