IT Business Analyst - SaaS Solutions

Starting Salary Range $75,518 - $90,621 GGRC is looking to hire the IT Business Analyst - Software-as-a-Service (SaaS) Solutions. The role partners with IT and other departments to analyze business requirements, identify opportunities for improvement, and evaluate, implement, and optimize SaaS applications that support organizational operations. The position focuses on understanding the operational needs of the business and translating them into technical requirements, ensuring SaaS solutions are effective, secure, and scalable, and aligning systems with the organization’s objectives. This position is based out of our office in San Francisco in a hybrid setting. Expectations include 40 hours a week, overtime required, and on-call as needed. Local travel within the Counties of San Francisco, San Mateo, and Marin may be required. Responsibilities Collaborate with business stakeholders to gather and document requirements for SaaS solutions. Analyze business processes and identify opportunities for improvement through technology solutions. Support the evaluation, selection, and implementation of SaaS applications, including requirements definition, vendor assessment, and rollout planning. Work closely with the IT team to ensure effective integration with existing systems. Ensure SaaS solutions comply with organizational standards related to data security, privacy, accessibility, and regulatory requirements. Conduct market research to identify the best SaaS solutions that meet the company’s needs. Develop and maintain documentation for business processes, requirements, and SaaS solutions. Provide training and support to end‑users on SaaS applications. Monitor SaaS solution performance and recommend enhancements as needed. Stay up to date with the latest industry trends and technologies to ensure competitiveness. Requirements Education Bachelor’s degree in Business Administration, Information Technology, or a related field. Experience 5+ years of experience in Information Technology, preferably in SaaS solutions. Experience in nonprofit, healthcare, or human services environments is preferred. Proven experience as a Business Analyst, preferably with a focus on SaaS solutions. Strong knowledge of SaaS platforms and business analysis methodologies. Experience or working knowledge of SCIM (System for Cross-domain Identity Management) preferred. Experience in system administration within SaaS environments. Skills Understanding of Single Sign-On (SSO) concepts and implementations. Knowledge of REST APIs and system integrations. Understanding of accessibility and data privacy principles. Excellent communication and interpersonal skills. Ability to work effectively with both technical and non‑technical stakeholders. Strong problem‑solving and analytical skills. Traits Initiative Customer Service Orientation Attention to detail Analytical thinking Organizational ability Time management Collaboration/Teamwork Adaptability Desired Qualifications Experience in multicultural settings and/or multilingual capacity. Benefits Medical and Dental benefits with generous employer contributions. Life, Disability, and Vision coverage paid by employer. 10% employer contribution to a 403(b) retirement account. 13 vacation days, 15 sick days, 11 paid holidays, 6 personal holidays, and up to 5 paid days for continuing education. GGRC values diversity and community; please complete the application and submit your most recent resume. Applications are being reviewed on a rolling basis. Golden Gate Regional Center is an Equal Opportunity Employer. #J-18808-Ljbffr Golden Gate Regional Center (GGRC)