Installation & Repair Technician

Job Description

Job Description

ABOUT THE JOB

The Installation & Repair Technician is responsible for installing and maintaining fiber optic systems that deliver residential customers high-speed internet, television, and telephone services. This role requires technical expertise, attention to detail, and excellent customer service skills. The ideal candidate will have experience in telecommunications or a related field and be proficient in installing and troubleshooting fiber optic systems.

ESSENTIAL FUNCTIONS/KEY RESPONSIBILITIES

• Install fiber optic cables and equipment in residential settings, ensuring proper connections and signal quality.
• Perform site surveys to determine the best installation practices and identify any potential obstacles.
• Configure and test fiber optic equipment, including routers, modems, and optical network terminals (ONTs).
• Troubleshoot and resolve issues related to fiber optic installations, including signal loss, connectivity problems, and equipment malfunctions.
• Educate customers on the use and maintenance of installed fiber optic systems and provide excellent customer service.
• Maintain accurate records of installations, repairs, and maintenance activities.
• Adhere to safety protocols and industry standards during all installation and maintenance activities.
• Collaborate with other technicians, engineers, and customer service representatives to ensure customer satisfaction.
• Stay up-to-date with advancements in fiber optic technology and installation techniques.  

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES

• High school diploma or equivalent; technical degree or certification in telecommunications, electronics, or a related field preferred.
• Minimum of 2 years of experience in fiber optic installation, maintenance, or a related field.  
• Proficiency with fiber optic tools and equipment, including splicing machines, OTDRs, power meters, and light sources.
• Strong understanding of fiber optic network architecture and installation practices.
• Excellent problem-solving skills and attention to detail.
• Ability to work independently and manage multiple tasks efficiently.
• Strong communication and interpersonal skills, with a focus on customer service.
• Valid driver’s license and reliable transportation; ability to travel to various job sites as required.
• Physical ability to lift and carry heavy equipment, climb ladders, and work in confined spaces.
• Ability to work flexible hours, including evenings and weekends, as needed.

SAFETY EXPECTATIONS

• Compliance with company safety policies, PPE, safe driving, DOT requirements, etc.

WORK ENVIRONMENT / PHYSICAL REQUIREMENTS

• Travel required based on location(s) supported.
• Depending on the assigned area, usually outdoor, warehouse, or construction environment with frequent sitting, walking, and standing, and occasional climbing, stooping, kneeling, crouching, crawling, and balancing. 
• Frequent use of eye, hand, and finger coordination enables the use of machinery and equipment. 
• Oral and auditory capacity enables interpersonal communication and communication through automated devices like the telephone. 
• Physical stamina to handle the long hours of performing strenuous work during the day in hot or cold weather. 
• The noise level in the work environment ranges from normal office levels to loud levels due to equipment and machinery use.
• Ability to perform the essential functions of the position with or without reasonable accommodation.

Disclaimer: This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the position.