Seasonal Front Desk Representative - Borgata

Front Desk Representative

Atlantic City, New Jersey

The SHOW comes alive at MGM Resorts International. Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

Each position is a seasonal opportunity, with the summer season running from May 1, 2025, through October 15, 2025. Please note that the end date may be subject to change based on business needs.

The Job

Are you passionate about creating unforgettable guest experiences? As a Front Desk Representative, you'll be the first to greet our guests, setting the stage for extraordinary moments.

The Day-To-Day

• Welcome guests to the property and MGM Resorts, providing excellent service, anticipating needs, and resolving any issues.
• Ensure smooth check-ins and check-outs for early/late arrivals, walk-ins, and all related tasks.
• Enhance guest experiences by offering upgrades when available.
• Collaborate with Housekeeping and other departments to meet guest requests and expectations.
• Accurately process charges, payments, and transactions while following cash handling procedures.
• Manage key issuance while ensuring guest security, privacy, and a seamless experience throughout their stay.

The Ideal Candidate

• High School Diploma, GED or equivalent.
• Work varied shifts, to include weekends and holidays.
• Strong communication skills in English, both written and verbal.
• Ability to recognize and respond to individual needs, handling situations calmly and professionally.
• Proficient in Microsoft Office (Outlook, Word, Excel, PowerPoint) and office equipment (phone, copier, fax).
• Well-organized, able to meet deadlines and manage time efficiently with attention to detail.
• Strong listening and judgment skills.
• Knowledge of room capacities and amenities.
• Excellent customer service and interpersonal skills for effective communication.
• Professional appearance, following company grooming standards.

The Perks & Benefits

• Wellness incentive programs to help you stay healthy physically and mentally
• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more.
• Free meals in our employee dining room
• Free parking on and off shift
• Healthcare, financial, and time off benefits
• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community

Pay Rate: $17.00

This rate represents a good faith estimate of the wage rate that MGM reasonably expects to pay for the position upon hire. Pay will not be below any applicable minimum wage. Should overtime be worked, employees are paid overtime pay in accordance with state requirements. Employees in this position are eligible to participate in medical, dental, vision, life insurance, 401(k) plans, and time off plans. Specific program offerings vary by eligibility factors such as geographic location, employment status, and union membership.

Are you ready to JOIN THE SHOW? Apply today!