Social Services Manager

Looking for a leadership role where your work truly matters? Join our team as a Social Services Manager and help lead programs that directly support individuals and families throughout the Wausau community. From overseeing shelter and food pantry operations to developing future programs and building strong community partnerships, you’ll play an important role in ensuring compassionate, effective services reach those who need them most.

Job Objective: Manages the Social Service functions of the Wausau Corps. This includes supervision of case workers, food pantry workers, and the management of the shelter operations and staff. The Social Services Manager also works closely with administrative staff to provide oversight of volunteers working in the Social Services programming. Provides oversight and direction to community collaborations, development of future programs, seasonal assistance programs, statistical and program reporting, monitoring of program funding, and reporting requirements, as well as providing direct services to clients.

Essential Functions:

This job description should not be interpreted as all inclusive. It is intended to identify the essential functions and requirements of the position. Other job related responsibilities and tasks may be assigned. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential job functions.

• Supervises all social service programs and personnel. Plans, coordinates, instructs, supervises, monitors and evaluates the work performance of the Social Services staff. Ensures compliance to TSA and departmental policies and procedures. Provides support and encouragement to staff persons and provides development opportunities.
• Implements and provides oversight to the Pathway of Hope program.
• Recruits, screens, interviews and recommends for hire persons for Social Service department positions. Makes recommendations to the Corps Officer for promotions and terminations.
• Conducts regular staff consultation with Social Services staff in which necessary social service matters can be discussed, and instruction and training provided.
• Oversees the keeping and reporting of accurate case records, documentation of services provided through all programs, and assumes responsibility for monthly statistical and in-kind donation reports accordingly.
• Ensures that accurate and timely records, reports, and statistics are maintained for all social services programs which includes but is not limited to HMIS, SIMS and National Statistical System.
• Serves as primary point of contact with The Salvation Army for community services agencies in service area.
• Actively engages in the community to have knowledge of ongoing needs, program development, and improvements to current assistance. Develops an effective continuum of care.
• Analyzes the effectiveness of all programs on a regular basis, ensuring that the programs comply with TSA's mission. Submits regular reports on these findings to the Corps Officer (s).
• Attends (or assigns and oversees staff attendance to) inter-agency, community, and state meetings as necessary to achieve objectives.
• Assigns, supervises, and evaluates the work of student interns for social services.
• Develops and/or manages program policies and performance accountability measures to United Way outcomes and The Salvation Army's National Social Service standards. Prepares and gives presentations representing the community needs and The Salvation Army, for funding purposes or as requested.
• Plans, coordinates and supervises assigned seasonal programs.
• Researches and processes applications for available government grants for The Salvation Army's ongoing program services. Works collaboratively with Corps Officers and Development Director on grant preparation, compliance, contracts, and reporting.
• Works with Corps Officers to create annual budget and to secure new and ongoing program funding; manages program budgets.

Minimum Qualifications:

The requirements listed below are representative of the minimal education, experience, knowledge, skills, and/or abilities required for this position.

Education: Bachelor's degree in social services or related field.

Experience: Four years' experience in program management including supervisory experience.

-OR-

Any equivalent combination of training and experience which provides the required knowledge, skills, and abilities.

Certifications: Valid driver's license with approval to drive from TSA’s insurance carrier.

The Salvation Army is an equal opportunity employer. Candidates who are back-to-work, US Veterans, people with disabilities, people who have been impacted by the justice system, and/or people without a college degree are encouraged to apply.

Additional Information

Who we are:

Our Mission: The Salvation Army, an international movement, is an evangelical part of the universal Christian church. Our message is based on the Bible. Our ministry is motivated by the love of God. Our mission is to preach the gospel of Jesus Christ and to meet human need in His name without discrimination.

Why work for us?

The Salvation Army's brand promises to Do the Most Good and it's our employees that help us get there. At every level, you can have a real impact on your community through the work done inside our walls every day.

We are as impassioned about our employees as we are about our mission to help anyone in need without discrimination. Our culture reflects this quality, which makes our offices a seriously great place to work. Just walk inside our doors and you’ll quickly see that our employees are proud to support programs that make a difference.

The Salvation Army recognizes that peace of mind is important to employees and their families. Because of this, we offer:

• Flexible schedules and a casual dress environment
• Generous paid time off benefits (vacation, sick time, personal time, and 11 paid holidays)
• Employee Assistance Program, providing 24/7 support, resources, and referrals to help you in your work and personal life
• Discounts available for pet insurance, auto insurance, and home insurance

Full-time employees scheduled to work 30 or more hours per week will be eligible for full benefits, including health, dental, vision and hearing benefits, basic and voluntary life benefits, holiday pay and paid time off, which is pro-rated based on their regularly scheduled work week.

Exempt Employees: Health, dental, vision, and hearing benefits, as well as basic and voluntary life benefits, will begin on the first day of the month following 30 days of employment.

Other Benefits and Perks Offered:

• Work-life balance,
• Full health coverage,
• Time off benefits,
• Retirement
• Competitive compensation

Compensation :

At The Salvation Army - We honor the unique perspectives and contributions of every individual. We are dedicated to fair pay practices, ensuring equal compensation for equal work, regardless of gender, race, or other factors.

Be part of something meaningful. Whether you're supporting those in need, assisting with disaster relief, or working in areas like finance or fundraising, each role offers a chance to make a lasting impact. If you're looking to align your career with your values, explore opportunities at The Salvation Army and help us create a brighter, more inclusive future for all.

Compensation: $47,110 - $58,887, based on experience.

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