Warehouse Associate

Warehouse Associate

The Warehouse Associate is responsible for supporting the daily operations of XENTRY hardware fulfillment, inventory management, customer support, and administrative processing. This role serves as a key point of contact for dealers and Independent Service Providers (ISPs), ensuring timely hardware renewals, order processing, shipping coordination, and issue resolution. The ideal candidate is highly organized, detail-oriented, customer-focused, and capable of working collaboratively across multiple teams.

Essential Duties and Responsibilities

Customer and Dealer Support

• Respond to dealer and Independent Service Provider (ISP) inquiries regarding XENTRY equipment, services, billing, and account-related questions.
• Provide timely and professional customer support while ensuring a positive customer experience.
• Assist with the resolution of XENTRY Support System (XSS) cases as needed.

Order and Renewal Processing

• Process XENTRY hardware renewals accurately and within established service levels.
• Support ISP order processing and fulfillment activities.
• Process dealer buy/sell transactions and maintain accurate records.

Shipping and Warehouse Operations

• Coordinate and process inbound and outbound shipments of XENTRY hardware and related equipment.
• Verify shipment accuracy, prepare shipping documentation, and track deliveries.
• Maintain inventory organization and ensure accurate inventory records.
• Keep the shipping and warehouse area organized, clean, safe, and operational at all times.
• Assist with receiving, inspecting, storing, and distributing products and materials.

Cross-Functional Collaboration

• Work closely with the UHD team to support operational initiatives and customer needs.
• Collaborate with internal stakeholders to ensure efficient processing of orders, renewals, shipments, and support requests.

Administrative Responsibilities

• Maintain accurate records related to shipments, renewals, customer requests, and inventory transactions.
• Support reporting and documentation requirements as needed.
• Follow established policies, procedures, and compliance guidelines.

Qualifications

Required Skills and Experience

• High school diploma or equivalent.
• Previous warehouse, logistics, customer service, or administrative experience preferred.
• Strong organizational skills and attention to detail.
• Excellent verbal and written communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency with Microsoft Office applications, including Outlook, Excel, and Word.
• Ability to work independently and collaboratively within a team environment.

Preferred Qualifications

• Experience with shipping and receiving processes.
• Experience supporting customers, dealers, or service providers.
• Familiarity with inventory management and order processing systems.

Physical Requirements

• Ability to stand, walk, bend, and lift packages throughout the workday.
• Ability to lift and move items up to 50 pounds, with or without reasonable accommodation.
• Ability to work in a warehouse and office environment.
• Familiarity with warehouse equipment such as a pallet jack.

Key Competencies

• Customer Focus
• Organization and Time Management
• Problem Solving
• Attention to Detail
• Teamwork and Collaboration
• Accountability
• Communication Skills

This position plays a critical role in ensuring efficient warehouse operations, accurate order fulfillment, and exceptional support for dealers and Independent Service Providers.