Shift Leader

Job title: shift leader

The Shift Leader is responsible for theprofitability and overall operation of the restaurant as a compliment to themanager in charge and also in their absence. A majority of the time will bespent leading the team to meet a high guest experience along with training andcoaching new and existing employees.

Guest First Culture

Embracinga guest first culture is not a strategy; it is the way we should execute ourbusiness. Start by taking personal responsibility to provide the best guestservice in the industry. Together we can accomplish this by delivering whatour guests want: quality products; fast friendly service; and a cleanrestaurant. Quality products are prepared using the proper systems and recipesthe way the guest ordered it. Friendly service starts with you - a warmgreeting a smile and a thank you go a long way. A clean restaurant providesthe guest with the atmosphere they want.

Lets make their day ... every guestevery day.

REsponsibilities include (but not limited to) the following

OperationsExcellence for Guest Satisfaction

Holds the guest as their highestpriority and role models exceptional guest service

Acknowledgesall guests with a friendly smile and is highly responsive to needs and specialrequests

Empowersthe team to satisfy guests and resolve problems

Communicatesclearly with each guest in a friendly and courteous way

Ensuresall orders are completed and packaged accurately and within Dunkin Donutsspeed of service standards

Monitorsand adjusts the products in the back case according to Dunkin Donutsmerchandising and product appearance standards

Consistentlyserves quality food and beverages to each guest

Educateson the Guest Satisfaction Survey program and ensures receipt are issued witheach order

Ensuresservice with speed are met throughout each shift at Drive Thru and FrontCounter

Executesteam service through effective deployment and communication

Ensuresthe restaurant meets food safety sanitation and cleanliness standards duringshift

Assistswith equipment maintenance and calibration

Performstravel paths interacting with guests and taking appropriate action as needed

UtilizesRed Book or similar tool to track required documentation

Guardsthe safety and security of the crew members and guests by proactivelyidentifying and addressing opportunities

TeamEnvironment

Supports a respectful team environment

Embraceslearning and faces new challenges with enthusiasm

Supports the training of new crewmembers as requested by the Restaurant Manager

Recognizes crewmembers for their efforts and contributions during the shift

Provides consistent coaching that drivesperformance of the team to achieve goals

Seeksfeedback from others and responds positively to coaching

Profitability

Drives sales through execution ofproduct promotions including sampling and ensuring crew can properly describeand prepare all promotional products

Providesfeedback information and suggestions to Restaurant Manager

Communicates shift goals and results toteam

Ensures the shift is properly staffedand the team is properly deployed to meet standards and goals

Manages cash over/short during shift throughaccurate counting and cashier assignment

Manages food cost during shift throughaccurate tracking and minimizing waste following prep plans and completingdaily inventory as assigned

Manages labor cost during shift throughproper delegation balancing guest focus with task assignment

Reports all equipment and facility issuesto Restaurant Manager

Ensures processes and policies arefollowed on their shift

QUALIFICATIONS

Fluent in English

Restaurant retail or supervisory experience

Basic computer skills

At least 18 years of age (where applicable)

Basic writing skills

High School diploma or equivalent

Basic mathskill and financial acumen

Must haveopen availability to work all shifts

Capable of standing for 6 hours and for lifting up to 30lbs

Compe tencies

Guest Focus

Understandsand exceeds guest expectations needs and requirements

Developsand maintains guest relationships

Displaysa sense of urgency with guests

Seeksways to improve guest satisfaction; asks questions commits to follow-through

Resolvesguest concerns by following Brand recommended guest recovery process

Passion for Results

Setsand maintains high standards for self and others acts as a role model

Consistentlymeets or exceeds goals

Contributesto the overall team performance; understands how his/her role relates to others

Setsprioritizes and maintains focus on important activities

Readsand interprets reports to establish goals and deliver results

Seeksideas and best practices from other individuals teams and networks andapplies this knowledge to achieve results

Problem Solving and Decision Making

Identifiesand resolves issues and problems

Usesinformation at hand to make decisions and solve problems; includes others whennecessary

Identifiesroot cause of a problem and implements a solution to prevent from recurring

Empowersothers to make decisions and resolve issues

Interpersonal Relationships & Influence

Developsand maintains relationships with team peers cross functional partners andsupervisors

Operateswith integrity; demonstrates honesty treats others with respect keepscommitments

Encouragescollaboration and teamwork

Leadsothers; negotiates and takes effective action

Conflict Management

Seeksto understand conflict through active listening

Recognizesconflicts as an opportunity to learn improve and grow personally andprofessionally

Resolvessituations using facts involved ensuring consistency with policies andprocedures

Escalatesissues as appropriate

Business and Financial Acumen

Understandsguest and competition; translates and applies own expertise to address businessopportunities

Approachessituations with an innovative mind and looks beyond the obvious to deliver solutionsand implement change

Hasa working knowledge of profit and loss and other key financial measurements inorder to identify business trends make adjustments accordingly and set goals

Understandsanalyzes and communicates the key performance/profit levers and manages tothese measures

WHAT WE OFFER
With 250restaurants in our network you will have the opportunity to grow internally and learn new skills

With 200 locations in 6 states Cafua Management Company is one of the largest private Dunkin Donuts franchise in the US with a People First culture. You are applying to work with a franchisee of Dunkin Donuts not Dunkin Brands Inc. Dunkin Donuts or any of their affiliates. If hired Cafua Management Company will be your only employer

Cafua Management Company is an equal-opportunity employer and complies with all applicable federal state and local laws regarding nondiscrimination. We are committed to providing equal employment opportunities to all individuals regardless of race color religion sex national origin age disability marital status sexual orientation gender identity genetic information military/veteran status or any other basis prohibited by applicable law.

If you believe you have been discriminated against or have concerns about the companys compliance with EEOC guidelines please contact our Human Resources department

Required Experience:

Manager