Contact Center Agent

Benefits Goldenwest Credit Union is a premier non‑profit financial cooperative providing exceptional member service to our members in Utah and Idaho. Our employees earn a guaranteed base wage, annual bonus and a generous incentive schedule. Medical insurance (we pay 100% of your deductible!) Dental insurance (we pay 100% of your premium!) Paid time‑off (we pay you to take 34 days off!) Tuition reimbursement (we pay for your tuition cost, up to the IRS maximum!) Retirement (we pay 100% of your pension and match your 401K!) And many, many more… Location, Schedule Availability & Salary Information 5167 Adams Avenue, Washington Terrace, UT 84405 Monday through Friday 8:00AM – 8:00PM, rotating Saturdays 8:45AM – 4:00PM Full‑time, 40 hours per week $15.00 per hour + bonus + incentive Essential Duties & Responsibilities Cultivate and effectively manage long‑term, trusting relationships. Assist members over the phone with their account needs. Process transactions. Pair corresponding credit union products and services with members’ financial needs. Provide consistent member follow‑up. Comply with all regulations as required by law. Actively participate in continuing education related to credit union career development. Key Competencies Strong ability to think critically and solve problems. Timely and meticulous attention to verbal and written communication. Devotion to earning and maintaining member trust. Attentiveness to professionalism in appearance and action. Experience, Education & Certification High school diploma required. Prior retail or consumer lending experience is preferred. What You Can Expect Our Contact Center Agents eagerly resolve inbound member calls regarding loans, payments, transfers, investment certificates, and new accounts. If what we offer interests you and you are committed to being part of an extraordinary team, apply now! We’d love to create a mutually beneficial partnership! #J-18808-Ljbffr