Residential Service & Sales Plumber

Job Description

Job Description

Residential Service Plumber – Diagnose, Repair & Serve Homeowners

Is This You?

You’re the kind of plumber who can walk into a house, quickly diagnose the problem, and confidently explain the solution to the homeowner.

You enjoy solving problems, helping people, and getting paid for the value you bring to the table.

You take pride in your work, communicate well with customers, and enjoy the satisfaction of leaving a homeowner relieved that their plumbing problem is solved.

If that sounds like you, keep reading.

What This Role Looks Like

This is a true residential service plumber role , not construction.

You will run service calls, diagnose problems, present solutions to homeowners, and complete smaller repairs on the spot.

Larger installation jobs are passed to our installation team , allowing you to focus on diagnosing problems and serving customers.

Responsibilities include:

• Diagnosing plumbing issues in residential homes
• Explaining repair options clearly to homeowners
• Completing plumbing repairs and smaller service jobs
• Identifying larger plumbing projects and passing to the installation team
• Delivering a five-star customer experience
• Maintaining professional communication with homeowners
• Following company standards and local plumbing codes

You will work closely with our service manager , who supports the team and helps ensure every customer receives excellent service.

Compensation & Benefits

Our best service plumbers earn well into six figures because they are paid for the value they bring.

Performance-based pay structure

$80,000 – $150,000+ earning potential

Benefits include:

• Up to 3 weeks paid vacation and holidays
• Monday–Friday schedule with rotating Saturday on-call
• Family-friendly schedule (we try to get our plumbers home by 5 PM)
• Health care
• Chiropractic care
• 401(k)
• Paid training and licensing
• Company tablet
• Company uniforms and cleaning service
• State-of-the-art trucks and tools
• Company vehicle for lead plumbers
• Bonuses, tool allowances, and boot programs

Required Experience

• Minimum 5 years residential service plumbing experience
• Proven experience diagnosing plumbing problems in occupied homes
• Strong experience communicating directly with homeowners
• Ability to explain repair options and pricing clearly
• Comfortable working in a performance-based compensation environment
• Excellent problem-solving ability
  
• Valid Tennessee driver’s license with a good driving record
• Professional appearance and strong work ethic
• Drug-free workplace

Experience working for a residential service plumbing company is required.

Important: Please Read Before Applying

This is a residential service & sales plumbing position , not construction.

Our plumbers work directly with homeowners every day—diagnosing plumbing problems, explaining repair options, and performing repairs.

You must be comfortable:

• Communicating clearly with homeowners
• Explaining plumbing problems and solutions
• Presenting repair options and pricing professionally
• Delivering a five-star customer experience

This Job Is NOT For You If:

• You prefer new construction plumbing
• You don’t enjoy working directly with homeowners
• You are uncomfortable explaining repair options and pricing
• You prefer being told exactly what to install rather than diagnosing plumbing problems
• You are not motivated by performance-based pay
• You do not have experience working as a residential service plumber

About The Plumbing Authority

I'm Bryan, a fourth-generation Master Plumber and the owner of The Plumbing Authority.

I grew up in the trade going out on jobs with my father, and today our mission is simple:

Deliver ethical, professional, five-star plumbing service to homeowners across the Knoxville area.

We believe plumbers deserve to work in a place where:

• • Integrity matters
  • Professionalism is expected
  • Hard work is rewarded
  • Family still comes first

Please take a few minutes to watch our short video and learn more about our story.

Why Licensed Plumbers and Character Are So Important

Schedule

Full-time
40–50 hours per week

Monday–Friday
Rotating Saturday on-call

We believe in a work - family balance!

Ready to Apply?

If you are a skilled residential service plumber who enjoys helping homeowners and wants to be rewarded for performance , we would like to talk with you.

Apply today and let’s see if there is a good fit for us to work together.