Patient Access Specialist

Patient Access Specialist

Job Title: Patient Access Specialist Industry: Healthcare Administration Location: Chicago, IL (60611) Pay: $18–$20/hr Schedule: Monday-Friday (fully onsite, 8:30am–5:00pm) Benefits: For eligible employees we offer medical, dental, vision, and 401K.

Why this opportunity? Our client is a large, well-established academic healthcare organization seeking a Patient Access Specialist to support a high-volume patient access environment focused on scheduling, registration, and delivering a strong patient experience.

Job Description:

• Handle inbound patient calls related to scheduling, registration, and general inquiries
• Schedule appointments and coordinate patient access needs within electronic medical record systems
• Complete and update patient demographic and insurance information accurately
• Assist patients with appointment questions, provider scheduling, and general service requests
• Navigate multiple systems while maintaining quality, accuracy, and service standards
• Support patient registration workflows and summarize scheduling transactions at the end of each interaction
• Work within a high-volume call center environment while meeting quality assurance expectations
• Provide professional, patient-centered communication aligned with service standards
• Coordinate with providers, departments, and internal teams to support efficient patient access operations
• Support overall patient satisfaction through responsive service and accurate documentation

Qualifications:

• 2–3 years of customer service or medical office experience required
• Prior patient access, scheduling, registration, or call center experience preferred
• Experience in a healthcare setting strongly preferred
• Epic experience preferred, but not required
• Strong computer navigation and multitasking skills across multiple systems
• Excellent communication, organization, and customer service skills
• Ability to thrive in a fast-paced, high-volume environment