IT Manager

Job Description

Job Description

Reports to: Chief Financial Officer
Compensation: $125,000–$145,000 annual base salary
Bonus: 10% Target Bonus

Position Summary

Reporting to the Chief Financial Officer, the IT Manager will lead the company’s technology systems, business applications, infrastructure, and IT service delivery during a period of growth and operational expansion.

This role will own the performance, reliability, security, and integration of technology across the business, ensuring our systems support manufacturing operations and corporate functions. With multiple system implementations and integrations underway, the IT Manager will bring structure to technology projects, strengthen how information moves between platforms, and help teams adopt effective, scalable processes.

The ideal candidate combines strong technical skills with business judgment, project management experience, and a hands-on approach. This individual will serve as the company’s primary IT leader and manage external technology partners to deliver reliable support and successful projects.

Key Responsibilities

Technology Strategy and Business Partnership

• Develop and execute an IT roadmap aligned with company growth, operational priorities, and business needs.
• Own the company’s technology portfolio, including business applications, infrastructure, hardware, software, and IT services.
• Partner with department leaders to identify requirements, evaluate solutions, and prioritize technology investments.
• Establish clear system ownership, support processes, documentation, and standards.
• Manage the IT budget, technology purchasing, software licensing, and equipment lifecycle.

Business Systems and Integrations

• Oversee the administration, maintenance, and improvement of enterprise systems supporting finance, manufacturing, inventory, warehousing, sales, human resources, and other business functions.
• Lead system implementations, upgrades, migrations, and integrations from requirements gathering through testing, deployment, and ongoing support.
• Coordinate internal stakeholders, software providers, and implementation partners to deliver projects within agreed scope, timing, and budget.
• Ensure integrations support accurate, timely data exchange and include appropriate monitoring, error handling, and reconciliation.
• Partner with business owners to establish data governance, access controls, and consistent workflows.
• Maintain a current inventory of systems, integrations, dependencies, and opportunities to simplify the technology environment.

Infrastructure and Operational Support

• Maintain reliable networks, internet connectivity, devices, communications tools, and technology services across office, plant, and warehouse locations.
• Oversee managed service provider’s delivery of daily IT support, establish service expectations, and assist in resolving or escalating issues that affect business operations.
• Support technology requirements for facility expansion, equipment installation, and operational transitions.
• Coordinate with operations, maintenance, and equipment vendors on manufacturing technology connectivity, security, and support responsibilities.
• Maintain asset inventories, configuration records, technical documentation, and support procedures.

Cybersecurity and IT Governance

• Oversee managed service provider’s application of cybersecurity practices, including identity and access management, endpoint protection, patching, and employee awareness.
• Establish and maintain employee technology onboarding, access changes, and offboarding processes.
• Oversee backups, recovery testing, disaster recovery planning, and IT incident response.
• Assess technology risks and implement practical safeguards to protect company systems and information.
• Maintain the development, application and implementation of the company’s IT governance and control practices.
• Support customer, audit, and business requirements related to technology controls and security.

Vendor Management and Change Adoption

• Manage relationships with managed service providers, consultants, software vendors, and other technology partners.
• Define vendor responsibilities, monitor performance, and hold partners accountable for service and project commitments.
• Communicate project progress, risks, dependencies, and decisions to business leaders.
• Coordinate user acceptance testing, employee training, and deployment readiness with business owners.
• Build practical processes that improve system adoption and reduce recurring issues.

Qualifications

• Bachelor’s degree in information technology, computer science, information systems, or a related field, or equivalent relevant experience.
• Five or more years of progressive IT experience, including responsibility for business systems, infrastructure, and technology projects.
• Experience leading system implementations and integrations involving multiple platforms and stakeholders.
• Working knowledge of ERP systems, data flows, integration methods, and reporting tools.
• Strong knowledge of networking, cloud services, identity management, endpoint administration, and cybersecurity practices.
• Experience managing external IT providers, software vendors, budgets, and service commitments.
• Demonstrated ability to translate business needs into technical requirements and practical solutions.
• Strong project management, troubleshooting, documentation, and communication skills.
• Ability to balance urgent support needs with longer-term improvements in a growing organization.

Preferred Experience

• Experience in food manufacturing, consumer packaged goods, distribution, or another manufacturing environment.
• Experience supporting ERP, warehouse management, manufacturing, finance, and HR/payroll systems.
• Experience with Sage X3, Microsoft 365, and integrated business applications.
• Experience supporting new facilities, operational expansion, or major system transitions.
• Familiarity with the technology needs of production and warehouse environments.

Success in This Role

• Business systems and infrastructure are reliable, secure, and supported.
• Implementations and integrations have clear requirements, accountable owners, and effective testing.
• Data moves accurately between systems, reducing manual work and errors.
• Employees receive responsive support and practical training.
• Technology investments and processes support the company’s continued growth.