Senior Customer Experience & Custom Design Lead

Your mission: Deliver a level of care that makes every customer feel genuinely supported, confident, and excited from first inquiry to final delivery. Own every detail, solve problems quickly, communicate proactively, and make sure no customer ever feels forgotten, confused, or passed around. Do Amore is an ethical engagement and wedding ring company that believes these symbols of love can do more. Every Do Amore ring brings a person in a developing country access to clean water. This way, a couple can use their life-changing day to change another life forever. We're a small-team that has spent years perfecting the brand, product, and the purpose. We've built a massive foundation, got offers on Shark Tank, and have created momentum. Now, we need someone to own the customer service division, end to end. The Problem: Most jewelry brands treat customer service as a cost center. They have scripted responses, long wait times, and zero follow-through. At Do Amore, we believe every customer interaction is a chance to deepen the relationship and grow the brand. Your job is to build and run the customer service journey. As the only dedicated person in this function, you will personally handle customer emails, calls, follow-ups, and problem-solving while shaping how Do Amore cares for customers at every step. You take ownership, stay highly responsive, and do not stop until every customer is fully taken care of. This includes turning interested shoppers into happy customers. The right candidate is deeply motivated by this work. You genuinely care, take initiative, and are excited to learn directly from the Founder and apply those lessons fast. You aren't looking for work-life balance; you're looking for the role that defines your career. Who You Are: A Customer Champion: You've played a key role in turning curious shoppers into loyal customers at a high-growth brand. You have an "eye" for luxury and the empathy of someone who genuinely cares. Detail-Obsessed, Human-First: You know how to manage an entire inbox, track every open request, and follow up before anyone asks. You work methodically, completely, and with genuine care. A Custom Design Consultant: You are obsessed with engagement rings and jewelry, and feel comfortable guiding customers through the process of designing a one-of-a-kind engagement ring. You ask the right questions, manage expectations, and make the process feel magical — not transactional. A True Customer Owner: You know that great service is not just being friendly — it is staying organized, following through, solving problems, and making sure nothing falls through the cracks. Houston-Based or willing to move to Houston, TX: You want to be in the room with the Founder and the team. Why This Opportunity is One-of-a-Kind: High Ownership, Close Collaboration: You will have meaningful ownership over the customer experience while working closely with the Founder to continuously improve and elevate it. High-Impact, Hands-On Role: You will be the person directly helping customers every day while also shaping how the company delivers service as it grows through hiring. Few roles offer both that level of hands-on involvement and influence. Legacy: In five years, people will ask: "Who made Do Amore's customer service legendary?" We want that person to be you. If interested, please tell us why you are the person for this role in three sentences when submitting your application, via email at krish at do amore dot com. #J-18808-Ljbffr Do Amore