Social Services Assistant

Social Services Assistant

Working with us means becoming part of something special: a team that is passionate about making a difference in our patients’ lives each and every day.

Unlike a traditional hospital setting, our facility gives you the unique opportunity to support patients throughout their recovery from a variety of conditions. As you help patients achieve their goals and regain their independence, you will have the opportunity to build meaningful relationships and celebrate their successes along the way.

Position Overview

We are seeking a qualified Social Services Assistant to serve as a liaison and advocate for the social and emotional needs of our residents.

The Social Services Assistant helps plan, organize, develop, and participate in the overall operation of the Social Services Department. This position works in accordance with current federal, state, and local standards, as well as facility policies and direction from the Administrator and Social Services Director.

The primary goal of this position is to help ensure that each resident’s medically related emotional and social needs are identified, addressed, and maintained on an individual basis.

Qualifications

• High school diploma or equivalent
• A genuine willingness to help others
• Strong and positive communication skills
• Patience, tact, enthusiasm, and a positive attitude toward elderly individuals and individuals with disabilities
• Must be at least 18 years of age
• Must be able to speak, read, write, and understand English
• Must be able to perform the essential job functions and meet the physical and sensory requirements of the position

Essential Job Functions

• Assist with planning, developing, organizing, implementing, evaluating, supervising, and directing social services programs and activities.
• Participate in the facility’s ongoing Quality Assurance program as directed by the Social Services Director.
• Maintain current resident-rights reviews and advance directives with residents and/or responsible parties in accordance with federal and state guidelines.
• Complete required forms, reports, and progress notes as directed by the Social Services Director.
• Participate in the planning, development, and implementation of social care plans, resident assessments, and discharge plans.
• Help ensure that care plans and discharge plans meet the needs of the facility, residents, and their families.
• Assist with coordinating social services programs among residents, families, staff members, and community agencies through interviews, consultations, and direct involvement.
• Provide residents and their families with information about available community support agencies and financial assistance programs.
• Assist with the admission process, including notifying staff of new admissions, completing admission documents, conducting facility tours, and responding to telephone inquiries.
• Maintain professional and respectful relationships with community contacts involved in the referral process.

Standard Requirements

• Support the mission, values, and vision of NHS Management, L.L.C. and the facility.
• Understand and protect resident rights.
• Help maintain an environment that supports the privacy, dignity, safety, security, and well-being of all residents.
• Immediately report all suspected or observed instances of abuse, neglect, misappropriation of resident property, inadequate staffing, or other serious concerns to management.
• Participate in investigations as required.
• Follow all attendance, uniform, dress code, personal hygiene, and workplace policies.
• Follow standard precautions, safe work practices, fire and disaster plans, risk-management procedures, and security requirements.
• Report unsafe working conditions and equipment repair or maintenance needs.
• Maintain the confidentiality of resident, employee, and operational information.
• Comply with HIPAA Privacy and Security requirements.
• Comply with all Quality Assurance and regulatory requirements.
• Support a workplace that is free from harassment, discrimination, and other unlawful behavior.
• Complete all required in-service education and training.
• Support teamwork and provide excellent customer service.
• Communicate with residents, families, visitors, and coworkers in a friendly and professional manner.
• Treat residents, families, visitors, and coworkers with courtesy, dignity, and respect.
• Cooperate with coworkers and assist others with a cheerful and helpful attitude.
• Promote dignity, respect, and civility in the workplace.
• Avoid negative workplace behavior, including rumors and gossip.
• Plan and complete assigned duties with minimal supervision while using sound judgment.
• Use tactful and appropriate communication in sensitive or emotional situations.
• Follow up with supervisors, coworkers, residents, or families regarding reported complaints, problems, and concerns.
• Promote positive relationships with residents, family members, visitors, community partners, and guests.
• Support the facility and its staff in a friendly, courteous, and cooperative manner.
• Comply with all company policies and procedures, including the Corporate Compliance and Quality Assurance programs.
• Perform additional duties as assigned.

EEO

Our Family Caring For Yours