Retail Commission Sales Associate - Fine Jewelry, Quaker Bridge Mall - Part Time
Macy's
Be part of an amazing story Macy’s is more than just a store. We’re a story. One that’s captured the hearts
and minds of America for more than 160 years. A story about innovations and
traditions…about inspiring stores and irresistible products…about the excitement
of the Macy’s 4th of July Fireworks, and the wonder of the Thanksgiving Day
Parade. We’ve been part of memorable moments and milestones for countless
customers and colleagues. Those stories are part of what makes this such a
special place to work. Job Overview As a Fine Jewelry Sales Colleague, you provide outstanding customer service in
our Fine Jewelry and Watch Complex, creating shopping experiences that make
every customer feel welcomed, comfortable, and valued. You bring elegance,
expertise, and personalized service to every interaction, helping customers find
the perfect piece to celebrate life’s special moments. With a passion for fine craftsmanship and a deep understanding of precious
metals, gemstones, and luxury brands, you continually demonstrate superior
product knowledge to educate and assist customers in selecting items that suit
their tastes, preferences, and budgets. You focus on building lasting client
relationships through consultative selling, genuine hospitality, and active use
of our clientele program. In addition to meeting sales goals other key responsibilities of the role
include promoting our loyalty and warranty programs, support inventory and
fulfillment activities, and supporting special events. You also will ensure the
security, accuracy, and impeccable presentation of merchandise. You’ll work
closely with your team to achieve sales goals, support special events, and
uphold operational excellence in all aspects of the Fine Jewelry department. How our Fine Jewelry Colleagues spend their day… Our colleagues begin each day energized and ready to make an impact. They wear
their name badge with pride, greet teammates with a warm hello, and help ensure
the sales floor is clean, organized, and prepared for customers. Before getting
started, they review their sales goals, learn about new arrivals and top-selling
items, and stay up to date on current trends and promotions - so they’re fully
informed and ready to engage, educate, and sell with confidence. On the floor, they focus on the customer - offering a warm welcome, making eye
contact, and creating friendly, personal conversations to create customer
relationships to bring the customers back. Throughout the day, they maintain a shoppable space by ensuring proper
processing, presentation, organization, storing and replenishment of stock,
updating signs and pricing, and supporting any needed merchandise moves. They always Finish Strong - sharing our Loyalty program benefits, making sure
customers have all they need, and ending with a sincere thank-you, often walking
the package around and using the customer’s name. We believe service starts with each other - supporting one another with honesty,
care, and collaboration so we can better serve our customers and communities. And we know that excellence is a journey - we strive to improve every day, take
pride in our work, achieve sales goals and learn from each other to deliver
individual and store results. Full-time colleagues are typically scheduled to work 30 or more hours per week,
while part-time colleagues are typically scheduled 12-24 hours per week. All
schedules contain weekend shifts as part of the requirements. Hours are
dependent on business needs and colleague availability. Information regarding
hours per week needed for benefit eligibility purposes can be found here
[ Who You Are * Flexible availability, including days, evenings, weekends and holidays with
regular, dependable attendance and punctuality
* Must be able to:
* Understand and communicate effectively with customers, co-workers, and
supervisors
* Read and understand employment policies and safety rules/procedures in
English
* Provide product recommendations, assisting with fittings and digital shopping
tools, and creating a welcoming, knowledgeable, and supportive shopping
experience.
* Drive sales and operational excellence by leveraging product knowledge,
participating in vendor training and events, using point-of-sale tools
effectively, and ensuring accurate stock presentation, replenishment, and
asset protection compliance
* Drive sales and client loyalty by maintaining an organized and shoppable
space, leveraging clienteling tools to promote offers and product launches,
participating in sales events, and staying up to date through ongoing
training and vendor education.
In addition to sales goals, achieving Client and Protection plan goals
Responsible for acquiring new customers by opening credit accounts and sharing loyalty benefits
Meeting and surpassing daily sales goals by delivering exceptional service
Effectively use point-of-sale technology and digital tools to streamline transactions and enhance the shopping experience
* 1-2 years of related experience required Essential Physical Requirements You Will Perform * This position requires talking, lifting, constant moving, standing, and
reaching with arms and hands
* Standing for at least two consecutive hours, lifting at least 25lbs.,
stooping, kneeling, crouching, and climbing ladders, reaching, including
above eye level
Requires close vision, color vision, depth perception, and focus adjustment
Frequent use of computers and other technology, necessary to perform job functions, including handheld equipment, cash register and ability to process
register transactions What We Can Offer You Join a team where work is as rewarding as it is fun! We offer a dynamic,
inclusive environment with competitive pay and benefits. Enjoy comprehensive
health and wellness coverage and a 401(k) match to invest in your future.
Prioritize your well-being with paid time off and eight paid holidays. Grow your
career with continuous learning and leadership development. Plus, build
community by joining one of our Colleague Resource Groups and make a difference
through our volunteer opportunities. Some additional benefits we offer include: Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal/financial advice Access the full menu of benefits offerings here
[ About Us This is a great time to join Macy’s! Whether you’re helping a customer find the
perfect gift, streamlining operations in one of our distribution centers,
enhancing our online shopping experience, buying in-style and on-trend
merchandise to outfit our customers, or designing a balloon for the Thanksgiving
Day Parade, we offer unique opportunities to be part of some of the most
memorable moments in people’s lives. Join us and help write the next chapter in our story - Apply Today! This job description is not all-inclusive and may not apply to colleagues
covered by a collective bargaining agreement. Macy's Inc. reserves the right to
amend this job description at any time. Macy's Inc. is an Equal Opportunity
Employer, committed to an inclusive work environment. STORES00
Vacancy posted 2 days ago
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