Senior Manager, Business Process Improvement (Foster City or Oakland)

Senior Manager, Business Process Improvement

Foster City or Oakland

At MidPen, we build communities that change lives. Since 1970, we have been committed to our mission: to provide safe, affordable housing of high quality to those in need; establish stability and opportunity in the lives of residents; and foster diverse communities that allow people from all ethnic, social, and economic backgrounds to live in dignity, harmony, and mutual respect.

We develop affordable housing, provide professional property management for all our communities, and coordinate robust onsite support programs that help residents thrive. We are active in 12 Northern California counties and have earned recognition as one of the nation's leading non-profit developers and stewards of affordable housing. Our current portfolio of more than 130 properties is home to 20,000 working families, seniors, and people with special needs. We take pride in delivering affordable housing solutions, and we invite you to join us on a journey toward social, economic, and racial equity.

MidPen is, once again, proud to be certified as an official Great Place to Work® in 2025.

Location: Foster City or Oakland

Responsibilities

• Lead enterprise-level business process improvement efforts
• Support up front scoping of the business process improvement efforts including objectives, measures of success, and resourcing requirements
• Coach and support project teams in process mapping, root cause analysis and identifying and prioritizing improvement opportunities
• Lead or support the implementation of process improvements
• Support business process owners in developing reporting needs and plans for monitoring process effectiveness
• Create documentation which can be read and understood by non-experts
• Design and execute robust change management, change communications and training
• Partner actively with other teams at MidPen that work on talent effectiveness, internal communications and IT and Data Analytics as work is scoped and executed
• Consult with department leaders to help them vet and prioritize departmental opportunities for business process improvement, including the integration of AI tools and agents
• Serve as a thought partner as work is scoped and advise departmental staff on appropriate tools, templates and methodologies
• Provide feedback on materials that are developed by departments, such process maps, monitoring plans or training content to help make those materials easier to understand or use
• Recommend new enterprise-level business process improvement opportunities based on work with department leaders and project teams
• Recommend enterprise standards for business process documentation including templates and real-life examples from work at MidPen
• Recommend options for 3rd party training on business process improvement

Qualifications

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the education, knowledge, skill, and/or ability required.

Knowledge, Skills, and Abilities

• Strong analytical skills with the ability to collect, analyze, and interpret complex data
• Ability to work in a self-directed, agile manner to balanced competing priorities
• Systems thinking with an attentiveness to interdependencies
• Demonstrated good judgement in balancing tradeoffs between simplicity, quality and risk
• Strong written and verbal communication skills including a demonstrated ability to communicate at all levels from executive to front-line staff
• Ability to influence without authority and a sensitivity to interpersonal dynamics
• Familiarity with technology systems implementations and requirements documentation
• Familiarity with or eagerness to learn about AI tools and agents
• Proficient with process mapping techniques and software, such as Visio, Lucidchart or MURAL
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint)

Education and Experience

• BA or equivalent experience
• At least 8 years of experience in operations including working directly in or supporting both customer-facing functions like sales and customer service and support functions like human resources or accounting
• At least 4 years of experience coaching and mentoring others on process improvement
• At least 4 years of experience leading projects, process improvement efforts and change initiatives
• Industry experience in affordable housing or in another industry with complex regulatory requirements
• Project management, process improvement and/or change management certification preferred
• Prior experience working in small- to medium-sized organizations preferred
• Prior experience supervising staff or contractors preferred
• Prior exposure to real estate, property management and the not-for-profit sector preferred

Pay Range $104,800 - $117,900 Annual Salary - Pay based on applicable experience and qualifications

Benefits and Compensation (see here for full details)

• Health Insurance
• Dental, Vision, Life & Disability Insurance
• 403(b) Retirement Investment
• Employee Education Reimbursement Program
• Paid Parental Leave
• FSA for Childcare, Medical, and Commuter Benefits
• EAP Program
• Pet Insurance
• Paid Time Off
• Company Holidays
• Wellness Days

EQUAL OPPORTUNITY EMPLOYER

MidPen Housing Corp. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

We are committed to providing an inclusive and accessible hiring process. If you need a reasonable accommodation for any part of the application or interview process, please notify your recruiter. Consistent with its obligations under the law, MidPen Housing Corp. will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of his or her job.