Veterinary Technician - Urgent Care Assistant Manager

Assistant Hospital Manager

Do you thrive in fast-paced environments and want to make a real difference in the lives of pets and their families? Pieper Madison - Urgent Care is seeking a dynamic and experienced Assistant Hospital Manager to join our team in Madison, CT. If you are ready to lead a team of dedicated professionals and help us deliver top-notch care, this is your chance to make an impact where it matters most!

Our vision is simple, we aspire to create a healthier, happier community for both the animals we care for and the people who love them. If you have a background in veterinary medicine and possess the leadership skills to guide and support a growing, dedicated hospital team, we would love to hear from you!

What to Expect:

• Commitment to Continuing Education: We want to retain and develop our talent to the best of our ability. You can expect numerous in-house CE opportunities, and any mentoring available to support and achieve your goals.
• Career Advancement: We pride ourselves on recognizing top talent and strong work ethic and if you demonstrate those things, you can expect to be promoted from within.
• Environment of Belonging: With so many specialties at your fingertips, it's easy to find where you fit. We also promote an environment of inclusivity so that everyone feels welcome.

About You: The Urgent Care Assistant Manager is fully responsible for the day-to-day operations of the hospital, overseeing staff and providing our clients, patients, and the team with the resources needed to deliver outstanding patient care and customer service. Our ideal candidate will have 3+ years' experience, preferably in veterinary general practice as this role requires critical thinking and skills specific to veterinary medicine.

You will be responsible for interviewing, hiring, onboarding, and scheduling your team, as well as mentoring and developing personalized growth plans with each employee.

The hospital manager works closely with the surrounding area hospital managers to develop workflow improvements to increase efficiency while managing high-quality care as well as resolving client concerns.

This is a hands-on leadership role that requires the ability to perform veterinary technician duties while supporting the team on the hospital floor. The position is expected to be approximately a 50/50 split between leadership responsibilities and direct patient care, with up to 75% of the time spent assisting the clinical team as needed to ensure efficient workflow and exceptional patient care.

Schedule: This is a full-time position: 4 / 5-day rotation - 12pm-10pm or 10am-8pm. Weekends and holidays are required.

*Must be able to work a flexible schedule and adjust hours as needed to support coverage for callouts, vacations, and operational needs.

Compensation: $28.00-$34.00 an hour based on experience.

What's in it for you?

• Supportive culture with social events & team building
• Competitive paid time off & holidays
• Career Growth & Training Opportunities
• Comprehensive medical, dental, and vision insurance
• Mental Health Focused Services
• 401(k) plan with strong employer match
• Up to 75% employee pet care discount
• Annual uniform allowance
• Team Building

We know it's not always easy to make a move. We treat all interviews as confidential and if a casual chat is more your style, we can do that too! We genuinely love what we do and the people we work with!

Requirements:

• 2+ years of Veterinary Technician experience.
• Prior urgent care and management experience is a plus.
• CVT license is a plus.
• Knowledge of Anesthesia and monitoring.
• Phlebotomy
• Knowledge of the procedures used for scheduling patients, receiving, treating, ordering medical supplies, and requesting laboratory tests.
• Knowledge of the use, care, and storage of veterinary instruments, materials, and equipment.
• Knowledge of sterilization techniques to sterilize various instruments and materials.
• Knowledge of the instruments, materials, and standardized procedures used in the full variety of treatments to prepare and provide "tableside" assistance.
• Knowledge of principles and processes for providing client and personal services. This includes client needs assessment, meeting quality standards for services, and evaluation of client satisfaction.
• Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
• Ability to work independently on assigned tasks as well as to accept directions on given assignments.
• Exceptional organizational skills, with the ability to multi-task.
• Proven experience developing and growing teams.
• Excellent verbal and written communication.
• Standard knowledge of and ability to use Microsoft Office Programs.
• Must be flexible to meet the needs of the department.
• Must be 18 years or older to apply.