Hotel Front Desk/Guest Service Representative -Part- Time

Part-Time Guest Services Representative

We are currently looking for Part-Time Guest Services Representative to join our Front Desk Team! Our Home2 Suites by Hilton, a 124 all-suites hotel, is located off University Boulevard, a short walk from dining and five minutes from The University of Central Florida. Addition Financial Arena, FBC Mortgage Stadium, and Blanchard Park are within three miles. Our guests enjoy our in-suite kitchens, outdoor saline pool, and fitness center, featuring a Peloton Bike with toe cages. Hot complimentary daily breakfast is offered to all our guests. The Home2 Suites-UCF is one of the 50 hotel properties owned and managed by the award-winning hotel management company, Buffalo Lodging Associates.

The Guest Service Representative/Front Desk Agent is the face of the hotel, and provides superior service to all guests. Responsibilities include:

• Greeting guests, complete the check-in/check-out procedure through the Property management system while obtaining and storing pertinent information.
• Handles cash, credit card information and goods at the property
• Identifying the needs of each guest and provides relevant information regarding the hotel services and amenities, to create an accommodating environment for all. Respond to all guest requests in a timely manner.
• Taking reservations from incoming callers while providing excellence in service and inputs all information into the hotel management system. Updates and cancels reservations in the system as requested by the guest.
• This is a Part-Time position - requiring flexibility to work different shifts (morning and afternoons 7am-3pm and 3pm-11pm) and Weekend and Holidays availability needed. Offering 14 to 20 hours a week, depending on the needs of the hotel.

Buffalo Lodging Associates, a hotel management company based out of Canton, MA has put an emphasis on true hospitality since being founded in 1996. While building an extensive portfolio of 50 hotels, we've partnered with the most respected hotel brands in the business including Marriott International, Hilton Worldwide, InterContinental Hotels Group, and Choice Hotel International hotels. Buffalo Lodging Associates is a community of welcoming, committed, and passionate associates driven to provide a best-in-class hospitality experience and operational excellence.

What You Bring:

The ideal candidate is one who embodies Buffalo Lodging's culture and core values: Excellence, Passion, Integrity, Inclusive. For the most success in this role, requirements are as follows:

• Hotel front desk and Customer Service experience in a hotel setting preferred.
• Hilton hotel brand system experience is a preferred - however, will train.
• High School diploma or equivalent is preferred.
• Computer knowledge including intranet, Property management system, WORD, and EXCEL is strongly preferred.

What We Offer You:

• Paid Weekly (Every Friday!)
• Paid Vacation and Sick Time
• Paid Holidays
• Employee Assistance Program
• Hotel Discounts for You, Your Friends and Family
• Wellness Programs
• Monthly Employee Appreciation Activities & Events
• Learning and Development Opportunities
• Employee Referral Program

Buffalo Lodging Associates provides equal employment opportunities to all associates and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.