Assistant Chief Operations Officer

GPAC

Assistant Chief Operations Officer Banking

A local community bank is seeking an experienced Assistant Chief Operations Officer to support the COO in leading and overseeing the bank's operational functions. This position will help ensure efficient, compliant operations while driving improvements in processes, technology, service delivery and operational controls.

The Assistant COO will serve as a senior member of the bank's leadership team and may assume responsibility for bank operations in the COO's absence.

Key Responsibilities

Bank Operations Leadership

Deposit & Loan Operations / Loan Servicing
Retail & Branch Operations
Electronic & Digital Banking
ACH, Wire & Payment Operations
Debit/Card Services
Treasury Operations
Customer & Operational Support

Technology & Systems

Core Banking Systems
System Implementations & Conversions
Digital Banking Platforms
System Testing, Upgrades & Process Automation
Vendor Management

Operational Risk & Compliance

Develop and maintain operational policies and procedures
Ensure compliance with banking regulations and internal controls
Partner with Compliance, BSA, Risk and Internal Audit
Address audit findings and operational exceptions
Strengthen internal controls and operational risk management
Support business continuity and disaster recovery initiatives

Process Improvement

Identify opportunities to improve efficiency across bank operations
Standardize processes across departments and branches
Improve workflow, productivity and service delivery
Implement technology and automation solutions
Develop and monitor operational KPIs

Leadership

Lead, coach and develop operations managers and staff
Establish departmental goals and accountability
Participate in strategic planning and executive-level initiatives
Assist with departmental budgeting and staffing
Support M&A integrations and system conversions when applicable
Serve as backup/second-in-command to the COO

Requirements

8+ years of banking experience
5+ years of bank operations leadership
Experience overseeing multiple operational departments
Experience managing managers and developing teams
Strong knowledge of Deposit Operations, Loan Operations, Retail/Branch Operations, ACH/Wires/Payments and Digital Banking
Strong understanding of bank compliance, regulations, risk and internal controls
Experience with core banking systems, conversions, technology implementations and/or major system upgrades
Vendor management and process-improvement experience
Ability to interact effectively with executive management, auditors, regulators and the board
Bachelor's degree in Business, Finance, Accounting, Management or related field preferred
M&A/conversion experience is a plus
Graduate School of Banking or similar banking leadership education is a plus

GPAC

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Vacancy posted 2 days ago

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