Alarm Service Technician

Description

Brinks Home™

is a leader in the

smart security industr

y

protecting

over

one

million people across the U.S., Canada, and Puerto Rico.

Our platinum-grade protection is backed by award-winning customer service and expertly trained professionals.

We strive

for the highest standards for our customers

while fostering a positive work environment for our employees

We create a

culture

that

fosters innovation, celebrates creativity, and encourages authenticity. Join us and be part of a collaborative team that is relentless in

our

pursuit of security for life.

Position

Overview:

We are currently seeking a determined

Alarm Service Technician

who embodies our core values: Service, Accountability, Customer Focus, Growth, and Integrity.

The Alarm Service Technician is a hands-on role. You will play an integral role in building and maintaining customer relationships. This role entails visiting customer sites throughout the workday installing, servicing, and inspecting low-voltage electronic security equipment.

Key

Responsibilities

• Experience with Alarm panels such as: 2GIG,

  Qolsys

  Ademco

  , GE, DSC, DMP, and others.

• Ability to troubleshoot technical problems.

• Replace system components as assigned; panels, peripheral devices, audible/visual alarms, etc.

• Driving to customer homes to perform service. Occasional lifting, carrying (

  up to 30 pounds

  ), pushing and/or pulling; some climbing and balancing; frequent stops, kneeling, crouching and/or crawling.

• Diagnose causes of problems or failures in systems for the purpose of identifying equipment and systems repair.

• Customer education and training including a system demonstration.

• Conduct a thorough walkthrough / site evaluation with the customer to review work order to make sure the system meets their needs and expectations.

• Install and test the operations of all equipment to ensure proper functionality and signal verification required to establish service.

• Identify opportunities to improve the use and functionality of the customers system and provide those recommendations.

• Maintain safety practices to prevent against injury and damage to property.

• Maintain a clean and organized workspace / job site, ensuring customers satisfaction after the

  interaction.

Requirements

• H.S. Diploma or GED

• Good driving record and Valid driver's license.

• Excellent customer service skills.

• Working knowledge of how an alarm system operates.

• Must be ok with climbing ladders and working at heights.

• Must be ok working in tight spaces such as crawlspaces,

  attics

  and basements.

• Low-voltage license or alarm installation certification

• NICET I

Benefits

• Brinks Home recognizes the value of benefits for you and your family, so we offer a comprehensive and competitive benefits program

  • Medical, Dental,

    Vision, 401(k)

    with

    E

    mployer

    M

    atch

    , Paid Time Off & Paid Holidays,

    HSA/FSA,

    Life

    & AD&D

    Insurance,

    Disability Coverage

    , Maternity/Parental Leave, Mental & Physical Health Benefits,

    Employee Resource Groups,

    Volunteer Hours, Discounted Equipment & Monitoring,

    Employee Referral Program, and

    Continuing Education

• To learn more about our company culture and

  career opportunities

  , please visit our

  LinkedIn

  and

  Career Page

Brinks Home provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, sta

t

e, or local laws.

equalopportunityemployer #veteranfriendly