Sharepoint Administrator

Job Description Description SAIC is looking for a Senior SharePoint Administrator will assist in the day-to-day administration, maintenance, and support of the organization's Microsoft SharePoint environment. This role is ideal for a motivated individual looking to grow their skills in SharePoint administration, Microsoft 365, and enterprise collaboration platforms. The successful candidate will also possess strong customer service skills, ensuring end users receive prompt, professional, and effective support.Key Responsibilities:Assist in the administration and maintenance of SharePoint Online and/or SharePoint On-Premises environmentsCreate and manage SharePoint sites, libraries, lists, and permissionsTroubleshoot and resolve SharePoint folder and file permission issues, including broken inheritance, incorrect access levels, and unauthorized access concernsInvestigate and correct permission misconfigurations at the site, library, folder, and file levelProvide excellent customer service when working with end users to identify and resolve access-related and general SharePoint issues in a timely and professional mannerServe as a friendly and knowledgeable point of contact for SharePoint-related support requests, ensuring a positive experience for all usersAssist with user account management, access control, and security group assignmentsHelp monitor system performance, storage, and usage reportsSupport the migration of content and data to SharePointCreate and maintain basic documentation, guides, and training materials for end usersAssist in the development and implementation of SharePoint governance policiesCollaborate with IT team members on Microsoft 365 integrations (Teams, OneDrive, Power Automate)Participate in testing updates, patches, and new features before deploymentEscalate complex issues to senior administrators as neededFollow up with end users after issue resolution to ensure satisfaction and confirm problems have been fully addressed Qualifications Required Qualifications:BS Degree or 4 years of equivalent work experience in lieu of degree5 years of experience with SharePoint administration or a similar roleAbility to obtain and maintain a public trust requiring U.S. CitizenshipBasic understanding of SharePoint Online and/or SharePoint ServerDemonstrated ability to troubleshoot SharePoint folder and file permission issues, including understanding of permission inheritance, sharing settings, and access control listsFamiliarity with Microsoft 365 applications (Teams, OneDrive, Outlook)Basic knowledge of user permissions and Active Directory / Azure Active DirectoryProven customer service skills with the ability to handle support requests professionally, patiently, and efficientlyStrong problem-solving and communication skillsPreferred Qualifications:Microsoft certifications (e.g., MS-900, MS-700, or MS-300)Experience with Power Automate or Power AppsBasic knowledge of HTML, CSS, or JSON for SharePoint customizationFamiliarity with SharePoint governance and compliance best practicesExperience with SharePoint migration tools (e.g., ShareGate, SPMT)Experience using SharePoint admin tools and audit logs to investigate permission and access issuesPrior experience in a helpdesk or IT support role with a customer-facing focusSkills & Competencies:Excellent customer service skills with a professional and approachable demeanorAbility to remain patient and empathetic when assisting users of varying technical skill levelsAttention to detailStrong organizational skillsEagerness to learn and adapt to new technologiesEffective written and verbal communicationAbility to manage multiple tasks and prioritiesStrong understanding of SharePoint permission structures including site owners, members, visitors, and custom permission levelsAbility to clearly explain permission-related issues and resolutions to non-technical end usersCommitment to providing a high level of service and ensuring end user satisfaction Target salary range: $80,001 - $120,000. The estimate displayed represents the typical salary range for this position based on experience and other factors. Overview SAIC accepts applications on an ongoing basis and there is no deadline.SAIC®is a premier mission integrator focused on advancing the power of technology and innovation to serve and protect our world. Our robust portfolio of offerings across the defense, space, intelligence, and civilian markets includes secure high-end solutions in mission IT, enterprise IT, engineering services, and professional services. We integrate emerging technology, rapidly and securely, into mission critical operations that modernize and enable critical national imperatives. We are approximately 23,000 strong; driven by mission, united by purpose, and inspired by opportunities. SAIC is an Equal Opportunity Employer. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.3 billion. For more information, visitsaic.com. For ongoing news, please visit ournewsroom.