Technology Support Specialist

Technology Support Specialist

Position Overview

We are seeking a customer-focused Technology Services Analyst to provide hands-on technical support for end users while helping maintain a seamless workplace technology experience. This individual will serve as a key point of contact for technology-related issues, contribute to local IT initiatives, and ensure employees receive timely and effective support for hardware, software, and connectivity needs.

Responsibilities

• Deliver in-person and remote technical support for desktops, laptops, mobile devices, and peripheral equipment.
• Respond to and manage support requests through phone, email, and ticketing platforms, ensuring issues are resolved within established response and resolution targets.
• Troubleshoot system, hardware, software, network, and user access issues while escalating complex problems when necessary.
• Support employee onboarding and offboarding activities, including workstation deployments, account readiness, and equipment retrieval.
• Configure, maintain, and deploy end-user devices, operating systems, applications, drivers, and productivity software.
• Provide setup and support for meetings, conference rooms, video conferencing solutions, and presentation technologies.
• Assist with office technology moves, installations, equipment upgrades, and inventory management.
• Participate in technology testing initiatives, evaluating new hardware, software, and support processes prior to broader deployment.
• Document support activities, resolutions, and technical procedures to improve service delivery and knowledge sharing.
• Collaborate with infrastructure, networking, cybersecurity, and application teams to resolve cross-functional technical issues.
• Ensure compliance with organizational technology standards, policies, and security requirements.
• Support basic networking and infrastructure tasks, including cabling, device installation, and remote hands assistance when required.

Qualifications

• Associate degree in Information Technology, Computer Science, or a related field, or equivalent professional experience.
• Minimum of two years of experience supporting end users in a corporate, professional services, or enterprise environment.
• Experience troubleshooting Windows-based systems, desktop applications, printers, mobile devices, and common office technologies.
• Familiarity with incident management, ticketing systems, and customer support best practices.
• Strong communication and interpersonal skills with a customer-service mindset.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong problem-solving and organizational skills.
• Ability to maintain confidentiality and handle sensitive information appropriately.
• Willingness to occasionally work flexible schedules based on business needs.

Required Skills

• Experience supporting end users in a corporate, professional services, or enterprise environment.
• Experience troubleshooting Windows-based systems, desktop applications, printers, mobile devices, and common office technologies.
• Familiarity with incident management, ticketing systems, and customer support best practices.
• Strong communication and interpersonal skills with a customer-service mindset.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong problem-solving and organizational skills.
• Ability to maintain confidentiality and handle sensitive information appropriately.
• Willingness to occasionally work flexible schedules based on business needs.

Preferred Skills

• Exposure to macOS environments.
• Experience supporting audiovisual and video conferencing technologies.
• Familiarity with enterprise endpoint management and device deployment tools.
• Knowledge of Microsoft 365 applications and related collaboration technologies.
• Experience working within structured IT service management (ITSM) environments.

Success Factors

The ideal candidate is a proactive and service-oriented technology professional who enjoys solving technical problems, building strong relationships with end users, and contributing to a collaborative IT team. They are adaptable, dependable, and committed to delivering a high-quality support experience while continuously learning new technologies.