Certified Training Lead

Role Requirements To be eligible for this role, you must: Be at least 18 years old Have earned the Team Member badge, showing completion of all station training and certifications Have earned the Shift Lead badge, showing completion of all Shift Lead training and certifications Maintain an average attachment percentage of 27% or higher Be available to work at least 25 hours per week at your home store Be available to work 35–40 hours during New Store Openings (NSOs) Be available to work opening and closing shifts as needed, especially during NSOs As a CTL, You Are Responsible For: Training Team Members and creating space for them to take initiative and own their journey Benchmarking Team Members on The First Shift, Day 30, and Day 90 certifications Reinforcing Swig standards, policies, and procedures through coaching Supporting Shift Leads as they run shifts (without taking ownership of the shift) Helping Team Members and Shift Leads own their growth and development Supporting New Store Openings by coaching and training new teams Completing weekly inventory tracking and placing orders Completing EOM inventory tracking Meeting weekly with the GM to review: Training progress and certifications Team development and leadership growth Store priorities and upcoming rollouts Modeling all Swig Values and a growth‑minded mindset In This Role, You Can Make Decisions Related To: Coach Team Members on benchmarks and certifications Help identify training gaps and recommend next steps Support accountability conversations related to training and standards Provide feedback and insights to the GM on team development Adjust training focus based on Team Member needs and performance If something comes up outside of this scope, loop in the GM. Customers Improves the customer experience by helping ensure teams are confident and consistent Reduces errors by reinforcing benchmarks and standards Supports faster, more accurate service through strong training reinforcement Team Members Coaches Team Members to build confidence, consistency, and ownership of their role Uses DIP to reinforce expectations and close skill gaps Encourages Team Members to take ownership of their learning and performance Shift Leads Supports Shift Leads without taking over shift leadership Reinforces standards while allowing Shift Leads to lead Leadership Provides visibility into team progress and development Helps prepare future leaders through consistent Team Member training Supports rollouts and new initiatives through coaching We use eVerify to confirm U.S. Employment eligibility. #J-18808-Ljbffr