Training Manager - Data Center Technicians

Training Manager

Black Box is seeking an experienced Training Manager to lead, scale, and continuously improve our technical training programs for electrical and low-voltage technicians. This role oversees a team of Technical Trainers, drives consistent training delivery across multiple locations, and ensures technicians are fully prepared to meet safety, quality, and performance standards in the field.

The Training Manager combines deep technical knowledge with strong people leadership, operational discipline, and strategic program management. This role is responsible for workforce readiness, standardized curriculum delivery, monthly training execution, and maintaining alignment across sites.

Key Responsibilities

Leadership & Team Management

• Lead, mentor, and develop a team of 56 Technical Trainers, providing coaching, performance feedback, and professional development.
• Assign trainers to locations and training initiatives based on business needs and skill sets.
• Establish clear performance expectations and ensure consistent training quality across all trainers and sites.
• Support trainer onboarding, certification, and ongoing technical development.

Training Strategy & Program Management

• Own the end-to-end technical training strategy for electrical and low-voltage technicians.
• Plan and execute monthly training programs, including onboarding, upskilling, refresher training, and compliance-based instruction.
• Ensure training programs align with industry standards, safety regulations (OSHA), and Black Box operational requirements.
• Analyze training effectiveness using assessments, field feedback, and performance data to drive continuous improvement.

Multi-Site & Operational Oversight

• Oversee training delivery across multiple locations, ensuring standardization, consistency, and quality.
• Coordinate training schedules, equipment, and resources to support site demands and client needs.
• Partner with Operations, Safety, HR, and Leadership teams to align workforce readiness with project requirements.
• Travel to training sites and client locations as needed to support trainers, audits, and key training events.

Curriculum & Compliance

• Ensure all curriculum, lesson plans, lab exercises, and assessments remain current, accurate, and aligned with evolving technologies.
• Oversee the development and maintenance of standardized training documentation and certification records.
• Ensure all training activities comply with health, safety, and regulatory requirements across locations.

Workforce Development & Mentorship

• Identify skills gaps within the technician population and implement targeted training solutions.
• Foster a culture of learning, craftsmanship, accountability, and safety-first execution.
• Serve as a technical escalation point and subject matter expert when needed.

Required Skills & Competencies

Leadership & Program Management

• Proven experience managing technical trainers or instructors in a hands-on, trade-based environment.
• Strong organizational and program management skills with the ability to oversee multiple initiatives simultaneously.
• Confident decision-maker with experience managing schedules, priorities, and resources across locations.

Technical Expertise

• Strong hands-on background in electrical systems and/or low-voltage infrastructure.
• Deep understanding of electrical safety practices, OSHA standards, and code compliance.
• Familiarity with tools, testing equipment, and real-world field execution requirements.

Training & Communication

• Skilled in adult learning principles, technical instruction, and performance-based assessments.
• Excellent verbal, written, and presentation abilities.
• Ability to influence, coach, and engage diverse technical audiences.

Preferred Qualifications

• Prior experience as a Training Manager, Training Lead, Electrical Instructor, or Senior Technical Trainer.
• Electrical or low-voltage background such as Journeyman Electrician or equivalent trade experience.
• Certifications such as OSHA-10/OSHA-30, electrical, low-voltage, or instructional credentials.
• Experience supporting technicians in data centers, industrial facilities, construction environments, or technical trades.
• Experience managing training across geographically distributed sites.

Position Details

• Full-time leadership role.
• Manages 56 direct reports.
• Monthly training cadence with responsibility for planning and execution.
• Travel required based on site and training needs.
• Reports to: Director of Workforce Development / Operations Leadership (adjustable).