ServiceNow Administrator

ServiceNow Administrator The ServiceNow Administrator is responsible for the administration, configuration, and operational support of the ServiceNow platform to ensure reliable, secure, and efficient service across the firm. This role serves as a point of contact for platform support, troubleshooting incidents, resolving configuration issues, monitoring system health, and maintaining platform standards. Working closely with firm clients, attorneys, practice group stakeholders, and the ServiceNow development team, the Administrator supports and maintains firm operational workflows and ensures the platform remains stable, scalable, and responsive to evolving firm needs. Provide administrative and technical support for ServiceNow workflows, ensuring reliable operation, proper configuration, and alignment with firm standards. Configure and maintain workflows, forms, catalog items, UI policies, business rules, and reports, performing lightweight development and enhancements as needed. Serve as a support resource for attorneys, practice groups, business managers, and internal teams by troubleshooting issues, resolving configuration defects, and answering platform related questions. Assist with workflow optimization by identifying configuration improvements, reducing manual steps, and supporting minor process enhancements using established architectural and governance guidelines. Maintain and update workflow documentation, configuration notes, and support materials to ensure clarity and team best practices. Monitor platform health and workflow performance, identify recurring issues or support trends. Collaborate with the ServiceNow development team to support releases, upgrades, and enhancements, assisting with testing, deployment validation, and post‑release support. Provide operational insights and recommendations based on support data, platform usage, and observed trends, and assist with implementing approved improvements. Other duties as assigned. Position Requirements Minimum 3 years’ experience with the ServiceNow platform including workflow development, system maintenance, and performing upgrades. Proficiency in programming abilities with 3+ years of experience with one of many languages such as Java, .Net, C#, C++, SQL, Python, APIs, and SOAP/REST Services. Experience with RPA, Microsoft Power Apps, Flow, and Azure preferred. The ability to work closely with the ServiceNow team and customers to determine acceptable solutions. Proven experience in eliciting requirements and testing. Excellent documentation skills. Fundamental analytical and conceptual thinking skills. Excellent planning, organizational, and time management skills. Strong written and verbal communication skills including technical writing skills. Ability to work independently with little or no assistance, and to make decisions and recommendations to upper management. Compensation and Benefits Employees are entitled to compensation commensurate with skill and experience. The exact compensation will vary based on skills, experience, location, and other factors permitted by law. The expected compensation ranges for this position in various states are as follows: State of California: $86,000 - $175,000 State of Colorado: $79,000 - $141,000 State of Illinois: $78,000 - $151,000 State of Massachusetts: $86,000 - $164,000 State of Maryland: $83,000 - $126,000 State of Minnesota: $86,000 - $142,000 Jersey City, NJ: $93,000 - $169,000 State of New York: $80,000 - $173,000 State of Vermont: $85,000 - $163,000 State of Washington: $83,000 - $158,000 Washington, D.C.: $111,000 - $163,000 Full‑time employees receive benefits including medical and dental coverage, life insurance, short‑term and long‑term disability insurance, pre‑tax flexible spending accounts for certain medical and dependent care expenses, an employee assistance program, paid time off, paid holidays, participation in a retirement plan program after meeting eligibility requirements, and more. EOE/Minority/Female/Disabled/Vet. Principal Applicants Only. #J-18808-Ljbffr