Guest Service Agent
ATC Hotel Management LLC
Job Description
Job Description
Key Responsibilities
- Greet guests with warmth and professionalism, ensuring smooth check-in and check-out experiences.
- Serve as a central resource for guest requests, offering local insights, dining recommendations, and personalized service.
- Resolve guest concerns with empathy, urgency, and transparency, escalating issues when necessary.
- Handle room assignments, payments, and reservations accurately and efficiently.
- Collaborate with housekeeping, maintenance, and leadership to ensure guest expectations are met and exceeded.
- Keep lobby and front desk areas clean, welcoming, and fully stocked with relevant materials.
- Partner with all departments to create seamless guest experience.
- Promote wellness—for yourself, our team, and our guests—through thoughtful service and work habits.
- Foster an inclusive environment that honors our diverse guests and team members.
- Handle guest interactions, billing, and concerns with honesty and clarity.
- Put guest needs first, anticipating and exceeding expectations with every stay.
- Seek feedback, pursue learning opportunities, and contribute ideas to improve our service.
Qualifications
- Prior experience in customer service or hospitality preferred.
- Strong communication, computer, and multitasking skills.
- A passion for delivering exceptional service and a positive attitude.
- Ability to work a flexible schedule including weekends, evenings, and holidays.
Vacancy posted 15 days ago
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