Manager, Enterprise Release Management

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. POSITION SUMMARY CVS Health is seeking to hire an experienced Manager – Enterprise Release Management to lead enterprise-wide release coordination and governance across a complex, distributed technology landscape. In this role, you will be at the center of high-impact technology delivery—driving alignment across engineering, infrastructure, product, and business teams to ensure seamless, low-risk releases. You will have the opportunity to shape and modernize Release Management practices, bringing greater structure, predictability, and visibility to enterprise execution. This position offers strong enterprise exposure and influence, with the ability to partner directly with senior stakeholders and impact business-critical outcomes. You will also play a key role in transforming how releases are managed by introducing automation, data-driven insights, and emerging technologies such as AI to improve efficiency and decision-making at scale. The ideal candidate thrives in fast-paced environments, enjoys solving complex coordination challenges, and is motivated by the opportunity to build, improve, and innovate within a high-visibility function. PRIMARY DUTIES AND RESPONSIBILITIES Lead enterprise Release Management coordination across teams, ensuring efficient, predictable, and low-risk delivery Establish and govern ITIL-aligned release processes adaptable to Agile, Waterfall, and hybrid delivery models Oversee release readiness, risk and dependency management, and Go/No-Go decision-making Manage release schedules, ServiceNow change records, and stakeholder communication across functions Drive continuous improvement through automation, analytics, and adoption of AI-enabled release capabilities REQUIRED QUALIFICATIONS 5+ years of experience in Release Management, Change Management, or IT Operations within enterprise environments, including coordination of large-scale, cross-team releases 5+ years applying ITIL Change and Release Management practices across Agile, Waterfall, and hybrid delivery models 5+ years of hands-on experience with ServiceNow ITSM and delivery tools such as Jira and Confluence for release tracking and documentation 5+ years managing complex, cross-functional initiatives with strong stakeholder engagement, conflict resolution, and alignment across technical and business teams 5+ years driving operational improvements through automation, process optimization, and data-driven decision-making, with strong analytical, organizational, and critical thinking skills PREFERRED QUALIFICATIONS ITIL v4 Foundation certification and experience leading or scaling Release Management functions or programs Experience supporting large-scale infrastructure, platform, or enterprise transformation initiatives Familiarity with DevOps/CI-CD pipelines and tools such as GitLab or GitHub, along with collaboration platforms like SharePoint Experience driving process improvement through automation and workflow optimization at scale Exposure to or interest in AI-driven tools, automation, and predictive capabilities (e.g., risk forecasting, release impact analysis, delivery trend insights) to improve release coordination and decision-making EDUCATION Bachelor’s degree from accredited university or equivalent work experience (HS diploma + 4 years relevant experience). BUSINESS OVERVIEW Bring your heart to CVS Health Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver. Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable. We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an affirmative action employer, and is an equal opportunity employer, as are the physician-owned businesses for which CVS Health provides management services. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities. Anticipated Weekly Hours 40 Time Type Full time Pay Range The typical pay range for this role is: $60,300.00 - $132,600.00 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong. Great benefits for great people We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families. This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility. Additional details about available benefits are provided during the application process and on Benefits Moments. We anticipate the application window for this opening will close on: 07/31/2026 Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws. Our Work Experience is the combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people. Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in the area.