Customer Service I

Customer Service Representative

Pay Rate Range: $17.00 $19.00/hr. (DOE) Employment Type: Contract (06/2026 12/04/2026) Schedule: MondayFriday, 7:30 AM 4:00 PM (Utah Time) Location: Salt Lake City, UT 84123 Job Code: 1992 FAA: Not Required

Overview

Tekberry is seeking a Customer Service Representative I to support our client a global leader in enteral feeding and infusion pump technologies that help improve patient safety and healthcare outcomes worldwide.

This is an excellent opportunity for a customer-focused professional looking to grow within a collaborative medical device environment. The ideal candidate will have strong communication skills, attention to detail, and the ability to provide compassionate, solutions-oriented customer support.

As a Tekberry W2 employee, you will have access to health benefits including medical, dental, vision options.

Key Responsibilities

Customer Support Assist customers via email with questions, service requests, order placement, product support, and account inquiries Provide timely and professional customer service support while maintaining a compassionate and solution-focused approach Research, escalate, and help resolve customer concerns and product-related issues

Order Processing & ERP Support Process customer orders, product repair requests, and replacement orders within an ERP/order entry system Generate and send order confirmations while managing customer expectations regarding delivery timelines Support pricing dispute resolution and warranty-related inquiries

Coordination & Administrative Support Coordinate return shipments and replacement processing Provide shipping labels and support timely resolution of customer requests Assist customer service and sales teams with reporting, projects, and operational support as needed

Qualifications

High school diploma or GED required Previous customer service, call center, administrative, or support experience preferred Strong written and verbal communication skills Basic computer proficiency including Microsoft Office applications Strong attention to detail and organizational skills Ability to work independently and collaboratively within a team environment

Preferred Skills

ERP or order entry system experience Experience handling customer escalations or warranty support Medical device, healthcare, or technical product support experience Strong multitasking and problem-solving abilities

Training & Schedule Expectations

All training will be conducted fully onsite Consistent attendance during training is mandatory Candidates should expect a minimum of 6 months onsite Remote work is not guaranteed after training completion

What Makes a Strong Candidate

Successful candidates are typically: Compassionate and customer-focused Detail-oriented and organized Comfortable managing multiple priorities Professional communicators with strong follow-through Team-oriented while also capable of working independently

We need hard-working, reliable employees. If you are interested in joining a great team, apply today!

Tekberry is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status, or any other protected category. Tekberry is a certified Minority Business Enterprise (MBE) and a Disadvantaged Business Enterprise (DBE).

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