Security Supervisor

Position Title: Event Security Supervisor Department: Security Reports To: Security Department Manager & Director Classification: Part-time, Non-Exempt/Event Based Compensation: $23.00 an hour Location: Toyota Arena, 4000 E Ontario Center Parkway, Ontario, CA 91764 Incentives: Current guard card applicants will receive $30 towards renewal reimbursement after completion of 30 events with no disciplinary actions or attendant issues. Position Summary Responsible for overseeing the safety and security of Toyota-Arena, Stage Red Theater (Fontana), ONT-Field and Ontario Convention Centers (OCC) patrons, employees, and assets. Essential Functions Supervise the venue’s security positions during designated shift(s) Update briefing/post materials for officers in a timely manner Investigate incidents and prepare accurate, detailed incident reports for both daily operations and event‑related situations Conduct informative shift briefings with incoming/outgoing Officers & Supervisors Ensure all posts are safe, in order & clean Have full knowledge of the venue’s layout and Security Systems Conduct periodic post checks & correct performance issues Train staff in basic guest service & security skills and be capable of performing duties at all posts Provide leadership & guidance to staff; serve as mentor/coach to Security Team Exhibit leadership qualities, motivate staff and lead by example Conduct and investigate venue security requests Resolve escalated issues, provide appropriate warnings and complete ejections if necessary Have full knowledge of the venue’s emergency procedures Ensure staff enforcement & guest compliance of venue’s Event Policies at all times Provide direction to security staff and ensure event requirements are met Know and uphold the Security Dept’s Prime Directives, most importantly our mission to take reasonable steps to protect the safety & security of our venue’s guests, employees and assets with respect towards everyone’s dignity and legal rights Work closely with Security Director and Manager(s) Experience / Training License/Certificate: California Issued Guard Card A minimum education level of High School Diploma or equivalency 2-4 years of Supervisory level experience (preferred) Ability to effectively perform in crises and work under pressure without loss of composure Ability to memorize, recollect and quickly retrieve relevant information Willingness to accept additional responsibility and assignments Ability to maintain good work relationships with all employees & management staff Ability to interact effectively & calmly with angry or emotional guests, etc. during intensely aggravated situations Ability to represent the Security Dept. and the Venue’s in an exemplary manner Knowledge / Abilities / Skills Minimum education of high school diploma or its equivalency 0 - 2+ years in a sports and entertainment venue preferred Must be able to work in a fast paced environment Understand the rule of law and relevant penal codes Ability to represent the Security Dept. in an exemplary manner Ability to maintain good business relations with all the employees & managers in all depts. Ability to effectively perform in crises and work under pressure without loss of composure Ability to maintain patron, employee and company confidentiality Ability to acquire a California Guard Card at your own expense (required before an Officer can work and be scheduled) Physical and Environmental Requirements Ability to stand on hard surfaces and walk for long periods of time Ability to climb up and down stairs throughout the shift Ability to work in changing temperatures, inside the arena and outdoors Availability 80% of events (Arena which may include holidays) per month; typically 4 days a week, including Friday and all‑day Saturdays and Sundays; report to work no later than 5:00 PM during the week, working until the end of each shift, possibly 11:00 PM–12:00 AM Availability to work evenings and weekends, as well as some holidays; flexible scheduling required Equal Employment Opportunity Statement Legends Global is an Equal Opportunity/Affirmative Action employer and encourages women, minorities, individuals with disabilities and protected veterans to apply. We are a VEVRAA Federal Contractor. Applicants who need reasonable accommodations to complete the application process may contact View phone number on click.appcast.io for further assistance. #J-18808-Ljbffr Detroit Tigers