Operations Manager

The Operations Manager reports directly to the General Manager in fulfilling daily operations, including but not limited to route supervision, staff and operator supervision, effective communication with internal and external customers, and coaching employees for optimal performance, managing the entire operation in the absence of the General Manager, complying with all Company policies, and managing the operation within the budgetary plan for the location. This position is based in Baltimore, MD. Transdev Is Proud To Offer Competitive compensation package of minimum $64,000 – maximum $79,000 Benefits Include Vacation: minimum of two (2) weeks Sick days: 5 days Holidays: 12 days; 8 standard and 4 floating Other standard benefits: 401(k) retirement plan, medical, dental and vision, life insurance, short-term disability, and voluntary long-term disability. Benefits may vary depending on the location policy. The above represents the standard Corporate Policy Key Responsibilities Supervises daily activities of all operators and coordinates the activities of supervisors and dispatch personnel. Oversees scheduling of operators, monitors operations, and coordinates delivery of service with superiors. Works closely with the maintenance department to ensure that all operation service requirements are met. Track, compile and analyze performance; handle interdepartmental issues; resolve employee issues and grievances; improve processes and route scheduling. Makes hiring decisions for authorized roles; evaluates the work performance of staff; ensures the timely and efficient completion of all assigned tasks. Assists in accident/incident investigation, including any needed on-site assistance and support to safety and training personnel. Coordinates with the safety and training department to ensure all safety goals and directives are met. Develops the Operations department budget. May operate a vehicle in revenue service, if necessary. Other duties as required. Travel requirement outside of immediate area: Qualifications High school diploma or equivalent, such as GED, required Class B or higher Commercial Driver’s License with Passenger endorsement and Air brake endorsement required, or the ability to obtain one 3 or more years of relevant transit supervisory experience required Thorough knowledge of transit system regulations and operations. Working knowledge and proficiency with Microsoft Word, Excel, and relevant database programs Good written and oral communication skills Ability to organize and perform work efficiently, strong attention to details Ability to work effectively with labor; may include labor grievances and negotiations Must be able to work shifts or flexible work schedules as needed. Subject to a DOT drug testing and physical if applicable. DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including cannabis, for any reason. Physical Requirements The essential functions of this position require the ability to: Must be able to regularly sit, stand, and walk for extended periods throughout the workday Ability to move throughout office, maintenance, and transit yard environments, including outdoor areas in varying weather conditions Must be able to walk long distances across bus yards, terminals, or facilities to monitor operations and conduct inspections Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Transdev complies with federal and state disability laws and makes reasonable accommodations for applicants and candidates with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, please contact us. View email address on click.appcast.io Drug-free Workplace Transdev maintains a drug-free workplace. Applicants must: Be eligible to work in the United States without requiring sponsorship now or in the future (if based in the U.S.). Successfully pass a pre-employment drug screen. About Transdev Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles. Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move every day thanks to safe, reliable, and innovative solutions that serve the common good. Find out more at or watch an overview video at #J-18808-Ljbffr