Security Associate / Customer Service Greeter
$19 - $23 per hourCrossroads Trading Co. Inc.
Job Description
Job Description
Benefits:
- 401(k)
- 401(k) matching
- Competitive salary
- Dental insurance
- Employee discounts
- Health insurance
- Paid time off
- Training & development
- Vision insurance
Help Keep Our Stores Safe and Welcoming
As a Crossroads Security Floor Associate, youll help provide a safe working environment for our teams and a positive shopping experience for our customers. Crossroads locations are fast-paced lively second-hand clothing retail stores where customers buy and sell their gently used fashion. What youll do:
You will balance keeping Crossroads secure and safe while also acting as a welcoming presence and guide to our guests as they come in the front door. Exceptional customer service and good judgment are a must. Some experience in loss prevention and de-escalation techniques is preferred. You are:
- Experienced . Youre a pro at providing un-armed surveillance.
- Team-oriented. Youre a people-person who loves working as a team.
- Compassionate. You embody our core values of service, inclusion and education and take a human-centered approach when resolving conflict.
- A Problem-solver . You are quick to come up with solutions when issues arise.
- Calm + Friendly. You have a calm but focused presence. Youll be the first and last person our customers see, setting the tone for their experience with our brand.
- Respectful . You understand professional boundaries in the workplace.
- Provide a physical, yet friendly, presence . You will offer security support at all times while providing genuine hospitality and warmth.
- Welcome customers . You will welcome, direct, and educate customers.
- Anticipate + Respond. You will work to de-escalate any disruptive incidents in collaboration with your leadership team.
- Be a team-player. You will communicate well with all staff to deliver the best customer experience possible.
- Assist on the floor. You may be tasked with keeping the sales floor clean and tidy during downtime, or with putting clothes out on the sales floor.
Health + Wellbeing
We will:
- Support your wellbeing . We care about our employees holistically and offer sick paid time off.
- Prioritize health & wellness for all . We offer medical, dental, and vision insurance for ALL employees who work at least 20 hours a week!
We will:
- Encourage you to live your best life by taking vacation time!
- Give you incentives when you work during the holidays. We pay time and a half on select holidays throughout the year, and we are closed on Thanksgiving and Christmas.
- Encourage work/life balance . We offer flexible scheduling and liveable hours so that you can meet work & life needs. There are no graveyard or overnight shifts at Crossroads!
We will:
- Contribute to your 401(k) . Free money? Well match up to 4% of your contribution as soon as you enroll and an additional discretionary 2% at year-end! We offer both a Roth and traditional 401(k).
- Offer a generous discount on all merchandise including luxury consignment pieces- shop where you work!
- Be Transparent. We have clear pay ranges and always advertise pay for positions. We believe in pay equity.
- Offer Earned Wage Access. Need money before payday? Youll be able to access pay as you earn it through our partner app ZayZoon.
- Contribute to Commuter Benefits. Take public transit? Well contribute and match a portion of your commuter account monthly.
We will:
- Empower you . Youll participate in a quarterly Security Virtual Meeting where youll be able to share ideas and learn alongside fellow security employees from stores across the country!
- Celebrate with you . Well provide you with many opportunities to bond with your team as you celebrate successes together.
- Equip you with the tools to be successful . As you onboard & throughout your career, our training programs will set you up to win.
- Prior experience in security (1 year+)
- Must be authorized to work in the United States.
Vacancy posted 27 days ago
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