Customer Service Representative

What you’ll need to succeed as a Customer Service Representative at XPO 2 years of customer service experience Strong computer, typing and 10-key skills Experience with Microsoft Office Available to work a variety of shifts, including days, evenings, nights and weekends Preferred qualifications Excellent verbal and written communication skills Pay, benefits and more Pay starts at $22.10 Shift: 1600 - 2030 Competitive and comprehensive benefits options available for those scheduled to work 30 hours or more/week What you’ll do on a typical day Bill shipments according to applicable tariffs and pricing agreements Recognize and resolve documentation errors Assist customers with inquiries, including tracing shipments, rate quotes, tariff discrepancies and billing and invoicing questions Perform general clerical duties as assigned, including answering and directing phone calls, filing, data entry and billing Process over, short, and damaged freight and related documentation for customer resolution Customer Service Representatives are required to Walk and/or stand for extended periods on a loading dock that is not climate-controlled and may be slippery We are proud to be an Equal Opportunity employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status. All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test. Nearest Major Market: La Crosse Nearest Secondary Market: Winona #J-18808-Ljbffr