Assistant Clinic Manager

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Description

Celebrating 20+ years of excellence, SkinSpirit is a top destination for aesthetic skincare and body care with over 55 locations nationwide. Our highly trained experts deliver personalized service, safe and effective treatments, and optimal results. SkinSpirit aims to help you enjoy your skincare journey and happiness with the results you achieve.

Department: Management

Employment Type: Full Time

Location: Burlingame

Compensation: $27.00 – $42.00 / hour

Position Overview

The Assistant Clinic Manager is responsible for supporting the Clinic Manager in positioning the clinic for consistent growth by ensuring daily operations run smoothly, empowering employees, and delivering the highest level of service to clients.

Why You\'ll Thrive at SkinSpirit

• Obsession with client experience: Connect with clients on a personal level to meet their needs, listen to feedback, and address concerns to foster loyalty and achieve goals
• Drive for excellence and continuous improvement: Committed to exceeding expectations internally and externally
• Entrepreneurial spirit: Encourage thinking outside the box and finding new avenues for clinic growth; embrace ambiguity and learn from mistakes
• Commitment to putting the team first: Invest in the growth and development of colleagues; celebrate others\' successes

What You Will Do

• Assist the Clinic Manager in managing all aspects of clinic operations, including sales, customer service, employee management, and administrative responsibilities in line with standards, policies, and procedures
• Assist the Clinic Manager to meet and exceed monthly revenue goals set by Regional and Executive leadership
• Monitor clinic goals (revenue, margins, practitioner sales, discounts, budgets, and new/return clients)
• Recruit, retain, and develop a high-performing and diverse team
• Support staff growth through 1:1 coaching and training
• Demonstrate clinic leadership on the floor and develop employee techniques to build client loyalty and brand awareness through superior service
• Oversee, track, and address all client feedback; report to management and share with impacted employees
• Work harmoniously with coworkers and management; maintain discretion and confidentiality
• Take initiative to improve systems, policies, and procedures to increase efficiency and level of service
• Assist the leadership team with additional tasks or duties as requested

What You Will Bring

Skills, Knowledge & Expertise

• Bachelor\'s Degree strongly desired; HS Diploma/GED required
• 2+ years of relevant experience in the medical/spa industry, luxury retail, hospitality, or similar; 4+ years preferred
• Experience leading diverse teams and coaching talent to achieve high performance
• Positive attitude with growth mindset
• Ability to work a flexible schedule (early mornings, evenings, weekends, holidays)
• Strong organizational skills with multitasking ability and adaptability
• Excellent written and verbal communication and active listening skills
• Fluent computer/phone skills; knowledge of Microsoft Office and ability to learn new software quickly

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer
• Occasionally stand, walk, use hands, reach, climb or balance, stoop, kneel, crouch, or crawl, talk and hear
• Occasionally lift up to 20-30 pounds

Benefits

We offer a competitive benefits package including employee and Friends & Family discounts, a collaborative working environment, paid holidays, and a 401(k) plan with company match. For full-time employees (24+ hours/week) we offer Medical, Vision, and Dental insurance.

Notices for Applicants

SkinSpirit participates in E-Verify; to learn more, visit E-Verify.gov — Employee Rights and Responsibilities. SkinSpirit is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws. We hire on merit, competence, performance, and business need.

Notes

Seniority level: Mid-Senior level • Employment type: Full-time • Job function: Health Care Provider • Industries: Medical Practices