Senior Systems Engineer / TAM (MSP)

Senior Systems Engineer / Technical Account Manager (MSP)

Location: College Park, MD Area | Hybrid

Salary: $80,000–$95,000 + Performance Bonuses

Employment: Full-Time, Direct Hire

About the Opportunity

We are seeking an experienced Senior Systems Engineer / Technical Account Manager to join a well-established Managed Service Provider supporting small and mid-sized businesses throughout the Baltimore–Washington, DC region.

This is an excellent opportunity for a technically strong IT professional who has progressed through the MSP ranks and is ready to transition into a more strategic, client-facing position without stepping away from technology.

This is not a traditional help desk or sales-focused account management role.

You'll serve as a trusted technical advisor for an assigned group of approximately 15 clients, developing a deep understanding of their infrastructure, identifying areas for improvement, and helping guide long-term technology decisions.

You'll work closely with engineering, project teams, leadership, and vCIOs to ensure clients receive proactive, strategic IT support.

What You'll Be Doing

Serve as the primary technical subject-matter expert for approximately 15 assigned MSP clients.

• Perform infrastructure assessments, technical discovery, and client environment reviews.

• Evaluate networks, servers, cloud environments, security configurations, and overall infrastructure health.

• Identify technical gaps, risks, and opportunities for modernization.

• Maintain detailed documentation of client environments, configurations, and infrastructure.

• Collaborate with vCIOs and leadership to develop technology roadmaps and recommendations.

• Work alongside Tier III engineers, project teams, NOC, and SOC resources to develop solutions.

• Participate in client meetings, technical discussions, and infrastructure planning.

• Help establish and maintain technical standards across client environments.

• Provide occasional hands-on technical assistance and escalated troubleshooting when needed.

What We're Looking For

• Previous MSP experience required

• Strong Tier III Systems Engineering, Systems Administration, or Project Engineering background.

• Solid understanding of networking, including firewalls, switches, wireless, VPNs, and VoIP.

• Strong Microsoft 365 experience, including Exchange Online, Entra ID, SharePoint, and Teams.

• Working knowledge of Azure and hybrid cloud environments.

• Familiarity with Microsoft Intune and endpoint management.

• Experience supporting both on-premises and cloud infrastructure.

• Ability to assess complex technical environments and recommend practical improvements.

• Strong documentation, communication, and client-facing skills.

• Comfortable working independently and collaborating with senior engineering teams.

Additional Experience That Stands Out

• Technical Account Manager (TAM), vCIO, or Project Engineer experience.

• MSP client onboarding and technical discovery.

• Infrastructure assessments and technology lifecycle planning.

• Familiarity with CIS or NIST security frameworks.

• Experience presenting technical recommendations to business stakeholders.

Compensation & Benefits

Base Salary:** $80,000–$95,000

• Biannual performance-based bonuses.

• 100% employer-paid medical, dental, and vision coverage.**

• 401(k) with company match.

• Generous paid time off.

• Paid certification opportunities and certification reimbursement.

• Professional development and structured performance goals.

• Hybrid schedule with partial work-from-home flexibility.

• Established MSP with a collaborative, employee-focused culture.

• Opportunity to transition from reactive engineering into strategic technical consulting.