Sales Associate FT (Harry Potter Chicago)

The Job Warner Bros. Worldwide Studio Tours and Retail division is home to an expanding portfolio of Warner Bros. Discovery-owned visitor attractions and experiential retail stores around the world, each created with visitor engagement and exceptional customer service at their heart. The division includes Warner Bros. Studio Tour London – The Making of Harry Potter and Warner Bros. Studio Tour Tokyo – The Making of Harry Potter which opened in 2023. The division also supports Warner Bros. Studio Tour Hollywood, a guided tour showcasing the production secrets behind the best loved films and television shows in the world of entertainment at the studios where they were made. Warner Bros. Worldwide Studio Tours and Retail specializes in experiential retail and is home to The Harry Potter Shop at Platform 9 ¾, Harry Potter New York – the iconic flagship store as well as offering an online experience at Harrypottershop.com. This position will support the sales operations at the Harry Potter Chicago store by maximizing customer and fan engagement in an awe-inspiring, best-in-class retail environment. This role primarily engages with our guests by providing excellent service and addressing their needs to enhance their shopping experience. The Daily Consistently proactively engages with guests. Assist customers with merchandise purchases by locating items customers may wish to purchase, suggesting items of interest, and retrieving merchandise from inventory when needed. Follow the steps of service to ensure they provide the best experience. Responsible for cascading customer feedback to correct channels of communication. Promotes a positive and seamless guest experience. Fosters the store's sales strategy plan on customer engagement. Register and cash handling duties include ensuring that all transactions are complete and accurate. Follows, teaches, and exhibits all safety and compliance protocols. Adheres to store's uniform policy. Is responsible to come to all scheduled shifts on time. Fosters an environment to maintain store shrink to acceptable parameters. Responsible for attaining delegated daily, monthly, or quarterly sales goals. Proactively advocates and understands promotions within the store. Engages in store sales strategy. Maintain store appearance to ensure that it is neat, orderly, and well stocked to meet the Company’s visual merchandising standards. Teaches and lives stores culture with each associate. Collaborates with the team to follow company values. Follows and impacts store set priorities and brand standards. The Essentials Knowledge of Harry Potter series and background. Demonstrated customer service skills. Excellent communication skills (verbal, non-verbal, visual) with the ability to communicate effectively in public to both small and large groups. Ability to work effectively in a team environment. Strong attention to detail with focus on basic numerical skills. Highly motivated self-starter with good initiative. Proficiency with Word, Excel, PowerPoint. Must have open availability for a flexible work schedule that meets the needs of the business, including overnights, evenings, holidays, and weekend shifts. Compensation for this role is $19 an hour. Championing Inclusion at WBD Warner Bros. Discovery embraces the opportunity to build a workforce that reflects a wide array of perspectives, backgrounds and experiences. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, without regard to race, color, religion, national origin, gender, sexual orientation, gender identity or expression, age, mental or physical disability, and genetic information, marital status, citizenship status, military status, protected veteran status or any other category protected by law. If you’re a qualified candidate with a disability and you require adjustments or accommodations during the job application and/or recruitment process, please visit our accessibility page for instructions to submit your request. #J-18808-Ljbffr Warner Media, LLC.