Case Manager - Alameda County

The Care Coordinator/Case Manager is responsible for developing and providing high quality therapeutic interventions and services in support of an individual’s wellness and recovery. Services include strength-based and needs-based therapeutic case management, problem-solving, therapeutic rehabilitation including skills-building, benefits support, resource development, housing navigation, crisis intervention, and family support. This is a community-based position providing direct, face-to-face services to individuals who are chronically homeless. Travel throughout Alameda County is required, as is transporting clients in your personal vehicle. Location Oakland Schedules Schedules include one weekend day. Either Sun - Thurs or Tues - Saturday. Responsibilities Responsible for development and delivery of a full complement of services, including individual, family, group counseling, individual rehabilitation and case management/brokerage for individuals within the Care Coordinator's caseload as assigned. Responsible for utilizing Evidence Based Practice for the designated population/program to assure high quality results and intended impact. Responsible for continuously assessing individual’s risk status including risk based on symptoms, substance use, environment, physical conditions, etc and intervening appropriately. Responsible for assessing the continued service necessity and creating a service plan that aims at an individual getting better/healthy and accomplishing service goals that are person-centered and belong to the client. Responsible for continuous outreach and progressive engagement and reporting disengagement to the team immediately. Responsible for working with outreach team and determining when to disenroll individual based on program protocols. Responsible for domain-based assessment, screening referrals, service planning, community planning and benefit coordination which supports wellness and recovery principles. Responsible for care planning and therapeutic case management using a whatever it takes approach. Documents and maintains all data collection, reporting, and charting records in accordance with BACS and other relevant county regulatory policies/agencies. Responsible for producing required number of regulatory units of service per month (65% of staff’s time must be providing face-to-face or other eligible community-based support). Participates in supervision, staff meetings, consultation, travel, crisis/emergency coverage, weekend coverage, as well as, agency-wide meetings and training, as required by manager. Able to work independently and as a member of a therapeutic team. Is adaptable and open to change and new information; adapts behavior and work methods in response to new information, changing conditions, or unexpected obstacles. Adjusts rapidly to new situations warranting attention and resolution. Is effective at balancing interests of a variety of clients; readily readjusts priorities to respond to pressing and changing client demands. Anticipates and meets the need of clients; achieves quality end-products; is committed to continuous improvement of services. Qualifications High School Diploma required and must have 4 years of paid work experience in mental health/social services. One of those years may be in a customer service function. Degree is preferred. Valid California driver’s license, personal vehicle, and proof of personal vehicle insurance coverage are required. DMV printout required. Extensive local travel is required, vehicle reimbursement is provided. Care Coordinators transport clients in their personal vehicle. Compensation & Benefits Starting at $27.00 per hour, then $30.00 per hour after satisfactory performance and achievement of all job related goals and requirements for the 90 day introductory period. +3% per hour differential for specified language fluency. In Alameda County - Chinese, Cantonese, Spanish, Vietnamese, Mandarin, Farsi, Cambodian and Tagalog 100% employer-paid medical, dental, and life insurance coverage options for employees, plus a vision reimbursement program. Children’s healthcare coverage is available for as little as $25/month. Average employer-paid benefit value: approximately $913/month per enrolled individual. BACS contributions apply to company-sponsored plans only. 31 days off (PTO/Holiday) 403b plan. Significant internal growth opportunities. Most direct service positions BAY AREA COMMUNITY SERVICES IS AN EQUAL OPPORTUNITY EMPLOYER #J-18808-Ljbffr Bay Area Community Services (BACS)