Event Planner

This role will assist with the daily operations of the Client Center.

Responsibilities will include (but are not limited to):

• Assist, tend to, and anticipate guest needs by responding to all questions and requests in a timely manner
• Understand, follow, and implement all client center policies and procedures
• Work closely with client internal partners including the kitchen, security team, audio visual team, events team and facility teams
• Co-manage EMS (Event Management System)reservation software and oversee the execution of daily meetings and events
• Inspect the spaces daily, complete facilities requests as needed and follow up for completion
• Understand and Communicate daily set ups to appropriate parties
• Maintain a high level of cleanliness, organization, and attention to detail in the space and event rooms
• Manage inventory of pantry, and maintain working knowledge of beverage service and catering
• Understand food prep and health and safety rules, regulations and best practices
• Assist in surveying guest experience and proposing solutions based on feedback
• Various administrative tasks such as: invoice processing, scheduling maintenance calls with vendors, and order kitchen, banquet, and office supplies among others
• Flexibility to work early mornings or late evenings as needed
• Manage the Client Center reservation books, including reporting and metrics
• Oversee Client Center’s daily meetings and events
• Implement, develop, and follow Client Center protocols and procedures (meet and greet, security protocols, catering set-up, client management)
• Liaise with catering partners and any applicable back-of-house staff
• Survey client experience and propose solutions based on feedback as needed

Required qualifications, capabilities, and skills

• Bachelor’s degree preferred
• 2-3 years of hospitality and/or administrative experience; event planning, catering, membership club, or hotel experience preferred
• Excellent time management and written/ verbal communication skills
• Proficiency in Excel, PowerPoint and Word
• Ability to work flexible hours and meet deadlines