Tier II Data Protection Technician

Tier II Data Protection Technician Strategic Business Systems (SBS) is hiring a Data Protection Technician (Tier 2) to support SBS' Managed Services Operations Center. This role is for remote-based candidates. We are seeking candidates with proven skills and 3 years of Veritas NetBackup experience in the IT Enterprise. The Technician will provide technical support in the NetBackup suite for the backup server configurations and client support systems via a ticketing system including restores, troubleshooting and assisting server and database administrators. Candidate Profile Excellent verbal and written communication skills Proven skills with 3+ years of backup experience in the IT Enterprise Results-oriented self-starter with a positive outlook and a clear focus on team success Ability to prioritize and balance multiple tasks Must be willing to work 12-hour shifts, either day shift or night shift [2-2-3-2-2-3 (14 day) schedule] Proficient using Microsoft Outlook, Excel, Word and PowerPoint. Cohesity Data Protect and Helios a plus Military service a plus US citizenship Required Job Description Coordinates technical delivery with the partner and / or end customer Coordinates/oversees technical escalations Assists in monitoring onboarding and technical training of new team members Actively participates in "Governance" or "Team" calls or meetings and provides documentation as needed Monitors Payment Card Industry (PCI) or other security compliance as necessary Technical documentation responsibilities include: Monthly audits to confirm knowledge base (KB) articles are created as applicable Ensure Run Book and all other documentation is kept up to date for each customer Ensure the FUSION shift checklists are accurately maintained Record meeting notes for all technical calls with customers, provide action items to team and ensure appropriate follow up Automate reporting to the extent possible Collaborate with Technical Lead on weekly internal team training sessions Provide training and / or mentoring of less experienced team members Build and maintain relationships with customers Maintain professional communications at all times Support team on presales engagements as required Support billing as required with gathering and analyzing data Other duties as assigned by SBS Management About SBS Strategic Business Systems, Inc. (SBS) is a National Information Technology Services company headquartered in the Washington D.C. Metro area. SBS provides IT infrastructure design, integration, and operation services. Our expertise encompasses the full spectrum of infrastructure technologies, including the latest network, server, data storage, disaster recovery, security, and Internet technologies. EEO Disclaimer SBS is an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to age, gender, gender identification, sex, sexual orientation, color, race, creed, national origin, religion, marital status, parental status, citizenship status, ancestry, physical or mental disability, genetic information, veteran status, military status, or any other classification protected by federal, state, or local laws. #J-18808-Ljbffr