.Net Technical Lead

Net Technical Lead

Job Location: Chattanooga, TN & Alternate Location: CANADA (Remote until COVID have to relocate to the client location Post Pandemic) Job Type: Contract

Job Summary:

Technical Lead B Sc, M Sc BE, MCA. Drive and lead the team for management of one or more application portfolios WITH the objective of timely restoration of services and fulfilment of business requests thereby meeting service level commitments and continuous service improvement, in the portfolio managed WITHIN THE LIMITS OF pre-defined corporate guidelines.

Stakeholder Management:

• Responsible for liaising between project teams across locations and the Customer.

Service Management:

• Participate and provide inputs for release planning.
• Act as the Cognizant Delivery team point of contact for the portfolio.
• Support Service Management / process-related activities performed by the SMO with relevant delivery data.
• Responsible for end-to-end services for the application cluster/portfolio being managed.
• Coordinate with onsite and offshore teams as necessary during project delivery, including daily connect calls.

Service Tracking:

• Ensure adherence to SOW requirements including client security and compliance needs.
• Follow up with internal and external stakeholders (Customer and Vendor liaison) to progress tickets to resolution.
• Ensure adherence to defined processes (like creating problem records, performing timely RCAs, creating knowledge articles, maintaining application documentation etc.)
• Prepare performance dashboards & management reports.
• Ensure schedule adherence for release requests and notify stakeholders in case of deviations.

Service Execution:

• Conduct periodic data analysis, perform RCA for any targets missed and customer escalations Report the findings to the Service Manager Implement all Corrective and Preventive actions
• Deploy process as defined in the process handbook
• Prepare release notes and ensure application documents are updated to reflect the changes made.

Knowledge Management:

• Ensure complete KT to support teams before any production release.

People Management:

• Coach the delivery team.
• Continually assess skill level.

Technical Skills:.Net Programming-C#.Net, ADO.NET, ANSI SQL, .Net Framework, ASP.NET Domain Skills : Life and Annuities Insurance Note : Need.Net Technical Lead with a minimum of 10 years of experience.

About Us: InterSources Inc, a Certified Diverse Supplier, was founded in 2007, offers innovative solutions to help clients with Digital Transformations across various domains and industries. Our history spans over 13 years and today we are an Award-Winning Global Software Consultancy solving complex problems with technology. We recognize that our employees and our clients are our strengths as the diverse talents and opportunities they bring to the table enables us to grow as a global platform and they are causally linked with our success. We provide strategic and technical advice, and we have expertise in areas covering Artificial Intelligence, Cloud Migration, Custom Software Development, Data Analytics Infrastructure & Cloud Solutions, Cyber Security Services etc. We make reasonable accommodations for clients and employees and we do not discriminate based on any protected attribute including race, religion, colour, national origin, gender sexual orientation, gender identity, age, marital status. We also are a Google Cloud partner company. We align strategy with execution and provide secure service solutions by developing and using the latest technologies that thrive our resources to deliver industry-leading capabilities to our clients and customers, making it convenient for our clients to do business with InterSources Inc. Our teams also drive growth by refining technology-driven client experiences that put the users first, providing an unparalleled experience. This results in strengthening the core technologies of clients, enabling them to scale with flexibility, create seamless digital experiences and build lifelong relationships.