Front Desk Receptionist (Full-Time)

Front Desk Receptionist Join the Four Seasons Hotel San Francisco at Embarcadero as a Front Desk Receptionist. Responsibilities Check guests in efficiently and friendly, using their names whenever possible. Assign rooms and ensure rates are correctly charged. Arrange luggage delivery to guest rooms. Issue correct keys and maximize revenue by upselling rooms. Check out guests at the end of the stay, collect keys, post late charges, and present bills. Process payments accurately through credit card or cash. Maintain the balanced bank assigned by the hotel and handle cash, checks, and foreign currency. Reconcile all transactions at shift close. Handle all guest interactions with hospitality and professionalism. Accommodate special requests, resolve complaints, and assist with inquiries about hotel services, events, directions, etc. Respond to all guest requests promptly; interaction occurs in person and by phone. Qualifications & Skills Previous luxury hotel front desk experience preferred. Excellent customer service and guest contact skills. Outgoing personality, enjoys helping others, and builds rapport quickly. Strong written and oral communication. Degree in hospitality or related field preferred. Ability to work in a high-volume operation and multi-task to meet deadlines. Flexible schedule, including holidays and weekends. Current Four Seasons employees, bilingual candidates, and those with prior luxury hotel experience receive priority consideration. Benefits Hourly rate: $36.66 Medical, dental & vision insurance plans 401(k) retirement plan 8 weeks of new parental leave Complimentary accommodation at other Four Seasons Hotels and Resorts Complimentary employee meals Paid holidays, vacation & sick days EEO Statement Four Seasons is an Equal Opportunity, affirmative action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. EEOC “The Law” poster available at #J-18808-Ljbffr