Account Representative

About DCL Logistics

For over 40 years, DCL Logistics has powered the brands that shape how the world shops. We are a modern 3PL and a technology company at heart, trusted by high-growth, innovative names in consumer electronics, health and beauty, wellness, and connected devices. Our proprietary platforms (eFactory, SelectShip, and ReturnTrak) give our clients full command of their supply chain, and our ISO 9001:2015 certified facilities deliver the precision and quality their customers expect. Headquartered in Silicon Valley with a national network reaching 96% of the U.S. population on two-day ground, we help ambitious brands scale without limits.

Why DCL

We are more than a fulfillment company. We are a team of people who make it happen. Our culture is built on four core values that show up in everything we do: Make It Happen, Be Resourceful, Deliver Operational Excellence, and We Care. Here, your work is visible, your ideas matter, and your impact is real from day one. We move fast, we hold ourselves to the highest standard, and we take care of our people. When you join DCL, you don't just join an organization. You join a family.

The Account Representative is responsible for supporting the account management team to help in client relationships and at times manage your own account base. You will be assisting all the related details, including setting up new items in our software system, statements of work, project plans and product/promotion launches. You will closely align with the account managers with the day-to-day demands of client support.

DUTIES AND RESPONSIBILITIES:

• Support DCL Account Management Team to be an effective liaison to support operational programs at DCL.
• Participate in meetings with clients and account managers weekly to ensure
  expectations, initiatives and needs are being met and exceeded.
• Interface with clients via email and phone
• Administer a variety of system entry steps necessary to support DCL processes
  and client objectives
• Escalate concerns appropriately to account manager for their attention
• Consistently deliver a high level of customer satisfaction to maximize customer
  perception and retention
• Perform other job responsibilities, as necessary and/or assigned

SKILLS, ABILITIES, AND PHYSICAL REQUIREMENTS:

• Experience working in a customer facing/ account service role
• Outstanding interpersonal, written, and verbal communication skills
• Ability to identify and prioritize multiple time sensitive tasks or projects simultaneously for satisfactory completion
• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift/push/pull up to 40 pounds at times.
• Ability to work in a warehouse environment where temperature is affected by weather conditions

EDUCATION AND EXPERIENCE:

• Minimum two (2) years' experience/background in a customer facing service/support role
• Experience presenting in front of teams and senior level management
• ERP experience preferred
• Logistics and or 3PL supply chain management or contract manufacturing company experience is preferred
• Strong Microsoft Office Applications Skills (PowerPoint, Word, and Excel)