Customer Service Representative

Customer Service Rep
Albany, NY
100% Onsite
6+ Month Contract - Temp to Perm
Pay: 20 - 22/hr, W 2

Summary:

• Location: Albany, NY
• Duration: 6+ Month Contract 

Responsibilities:

• Fulfill company estimates and orders for various corporate documents retrievals and filings.
• Collaborate with team members to complete all project requests in a timely, accurate, and efficient manner.
• Provide direct support to and collaboration with other corporate team members.
• Respond to and resolve incoming vendor requests, queries, issues, and concerns via phone and email.
• Manage the order process alongside other corporate team members, from initial request through processing, and during follow-up investigations and order fulfillment.
• Obtain certificates of status with both the state and/or revenue departments, conduct name availability and status searches, produce verbal bring-down reports, file/track name reservations and registrations, and obtain copies of miscellaneous public record documents.
• Handle corporate filings including, but not limited to the preparation, review, and filing of: articles of incorporation/organization, amendments, DBA/assumed business names, newspaper publications, and annual reports.
• Perform any other duties of similar or lesser nature as required.

Requirements:

• Must be a positive team player and effectively communicate with colleagues and clients.
• Ability to multi-task, accept directions well, possess strong attention to detail, and manage time wisely.
• Computer literate; Intermediate level skills with MS Office, including Word, Excel, and Outlook are required.
• Self-directed and able to work efficiently with minimal supervision.
• Excellent attendance and punctuality.
• Strong critical thinking and problem-solving skills are required.
• Able to work in a fast-paced, high-energy environment.
• Ensure superior customer service is always provided and maintain a high level of professionalism.
• Knowledge of general corporate services and/or willingness to learn.